Having some difficulty with the DND softkey not displaying any status change when it's pushed. Users do not know whether or not they have silenced their ringers. Anyone else have this issue and/or have it corrected?
Using 15.1(4)M2 / CME 8.6
Had it on 9-11 but that broke a few things. Any suggestions or configuration thoughts?
Thanks in advance,
I think this my be ralted this bug CSCti00350
I suggest that you upgrade to the latest release 220.127.116.11
I did update to the latest phone firmware, and I am still have a issue with the DND status showing on the phone. I am running CME 9.0 and the latest phone load for 6921.
I wouldn't be surprised if you are seeing this bug. Although it's listed
for the 6941 it seems likely that it carries over to the 6921 as well;
CSCuc75058 - HLOG and DND softkeys isn't providing status when pressed 6941
HLOG and DND softkeys do not provide status on 6941 phones
Running CME and 9-3-1 ES5
Downgrade to 9-0-3
Cisco Unified IP Phone 6900 Series
3 - moderate
"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting"
Could this have to do with the fact that 69xx do not have a status line on display (as it is so ridiculously smal). They don't even display "system message".
I have had a TAC case open for this for a few weeks (For some 6945's).
Cisco said that they have confirmed the issue in their lab and are working on updated firmware.
An interesting workaround they provided: Assign DnD to a feature-button on the ephone-template, so that DND shows up as a line key... Oddly after doing this a message displays for both the line key AND the softkey...
EDIT: I should mention, even on CME9.1 with the latest available firmware for this phone the problem still occurs.
We are having a ton of issues with our 69xx phones and line status not updating properly (CFD ALL, etc). If we reset a phone it always comes back up with the correct status, but the displayed status never changes no matter what you do to the line until the phone resets again.