CME 88XX Phones not registering

[ROBERT SCHAUFLER]

I'm looking for a little assistance with configuration of 8831/41/51 phones on a new CME implementation I am working on.  The phones are configured using the fast track method, and are requesting configuration files, but the CME seems unable to locate the requested files.  I get no output from CCSIP debugs.  Below I am including the relevant configurations and debugs for reference.  Any help is appreciated. 

voice service voip
 no ip address trusted authenticate
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 no supplementary-service h450.7
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 modem passthrough nse codec g711ulaw
 sip
  bind control source-interface GigabitEthernet0/0
  bind media source-interface GigabitEthernet0/0
  registrar server expires max 600 min 60
!
voice class codec 1
 codec preference 1 g711alaw
 codec preference 2 g729r8
 codec preference 3 g711ulaw
!

voice register pool-type  8831
 xml-config maxNumCalls 4
 xml-config busyTrigger 2
 phoneload-support
 num-lines 2
 description Cisco SIP Conference Phone
 reference-pooltype 6921
!
voice register pool-type  8841
 xml-config maxNumCalls 4
 xml-config busyTrigger 2
 phoneload-support
 telnet-support
 num-lines 6
 description Cisco SIP IP Phone
 reference-pooltype 9971
!
voice register pool-type  8851
 xml-config maxNumCalls 4
 xml-config busyTrigger 2
 phoneload-support
 num-lines 2
 description Cisco SIP IP Phone
 reference-pooltype 8945

!

voice register global
 mode cme
 source-address ***.***.***.*** port 5060
 max-dn 400
 max-pool 110
 load 8831 flash:sip8831.10-3-1SR3-5
 load 8841 flash:sip88xx.10-2-1-16
 load 8851 flash:sip88xx.10-2-1-16
 authenticate register
 timezone 32
 tftp-path flash:
 create profile sync 0216455134824625
!
voice register dn  1
 number 300
 name User 1
 label 300
!
voice register dn  2
 number 301
 name User 2
 label 301
!
voice register dn  3
 number 302
 allow watch
 name User 3
 label 302
!
voice register dn  4
 number 303
 allow watch
 name User 4
 label 303
 !
voice register pool  1
 busy-trigger-per-button 2
 id mac 006B.F135.B14B
 type 8851
 number 1 dn 1
 dtmf-relay rtp-nte sip-notify
 voice-class codec 1
 voice register pool  2
 busy-trigger-per-button 2
 id mac 006B.F135.A6B7
 type 8841
 number 1 dn 2
 dtmf-relay rtp-nte sip-notify
 voice-class codec 1
 username ***** password ******

voice register pool  3
 busy-trigger-per-button 2
 id mac 006B.F135.A6BC
 type 8841
 number 1 dn 3
 dtmf-relay rtp-nte sip-notify
 voice-class codec 1
 voice register pool  4
 busy-trigger-per-button 2
 id mac 006B.F135.AD4A
 type 8841
 number 1 dn 4
 dtmf-relay rtp-nte sip-notify
 voice-class codec 1
 !
tftp-server flash:kern88xx.10-2-1-16.sbn
tftp-server flash:rootfs88xx.10-2-1-16.sbn
tftp-server flash:sb288xx.BE-01-016.sbn
tftp-server flash:sip88xx.10-2-1-16.loads
tftp-server flash:vc488xx.10-2-1-16.sbn
tftp-server flash:kern8831.10-3-1SR3-5.sbn
tftp-server flash:rootfs8831.10-3-1SR3-5.sbn
tftp-server flash:sboot8831.10-3-1SR3-5.sbn
tftp-server flash:sip8831.10-3-1SR3-5.loads
tftp-server flash:fbi88xx.BE-01-009.sbn
!
presence
 presence call-list
 max-subscription 400
 watcher all
 allow subscribe
!
sip-ua
 presence enable
!
telephony-service
 sdspfarm units 10
 sdspfarm transcode sessions 15
 sdspfarm tag 1 CONFERENCE
 sdspfarm tag 2 TRANSCODE
 no auto-reg-ephone
 pin 147369
 max-ephones 110
 max-dn 400
 ip source-address ***.***.***.*** port 2000
 max-redirect 5
 no service directed-pickup
 timeouts interdigit 5
 cnf-file location flash:
 load 6921 SCCP69xx.9-3-1-3.loads
 time-zone 32
 keepalive 300
 voicemail 999
 max-conferences 4 gain -6
 web admin ******** name admin password ************
 dn-webedit
 time-webedit
 transfer-system full-consult
 transfer-pattern 3..
 transfer-pattern .T
 login timeout 60
!

show voice register tftp-bind

tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/SEP006BF135B14B.cnf.xml alias SEP006BF135B14B.cnf.xml
tftp-server url flash:/its/SEP006BF135A6B7.cnf.xml alias SEP006BF135A6B7.cnf.xml
tftp-server url flash:/its/SEP006BF135A6BC.cnf.xml alias SEP006BF135A6BC.cnf.xml
tftp-server url flash:/its/SEP006BF135AD4A.cnf.xml alias SEP006BF135AD4A.cnf.xml
tftp-server url flash:/its/SEP006BF135AD4D.cnf.xml alias SEP006BF135AD4D.cnf.xml
tftp-server url flash:/its/SEP006BF135AD45.cnf.xml alias SEP006BF135AD45.cnf.xml
tftp-server url flash:/its/SEP006BF135AD32.cnf.xml alias SEP006BF135AD32.cnf.xml
tftp-server url flash:/its/SEP006BF135AC60.cnf.xml alias SEP006BF135AC60.cnf.xml
tftp-server url flash:/its/SEP006BF135AD48.cnf.xml alias SEP006BF135AD48.cnf.xml
tftp-server url flash:/its/SEP006BF135A6B9.cnf.xml alias SEP006BF135A6B9.cnf.xml
tftp-server url flash:/its/SEP006BF135A6B5.cnf.xml alias SEP006BF135A6B5.cnf.xml
tftp-server url flash:/its/SEP006BF135AF8B.cnf.xml alias SEP006BF135AF8B.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAE.cnf.xml alias SEP006BF135AFAE.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAC.cnf.xml alias SEP006BF135AFAC.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAD.cnf.xml alias SEP006BF135AFAD.cnf.xml
tftp-server url flash:/its/SEP006BF135AFB0.cnf.xml alias SEP006BF135AFB0.cnf.xml
tftp-server url flash:/its/SEP006BF135AFB1.cnf.xml alias SEP006BF135AFB1.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAA.cnf.xml alias SEP006BF135AFAA.cnf.xml
tftp-server url flash:/its/SEP006BF135AD37.cnf.xml alias SEP006BF135AD37.cnf.xml
tftp-server url flash:/its/SEP006BF135AD39.cnf.xml alias SEP006BF135AD39.cnf.xml
tftp-server url flash:/its/SEP006BF135AD35.cnf.xml alias SEP006BF135AD35.cnf.xml
tftp-server url flash:/its/SEP006BF135AD38.cnf.xml alias SEP006BF135AD38.cnf.xml
tftp-server url flash:/its/SEP006BF135AD30.cnf.xml alias SEP006BF135AD30.cnf.xml
tftp-server url flash:/its/SEP006BF135AD36.cnf.xml alias SEP006BF135AD36.cnf.xml
tftp-server url flash:/its/SEP006BF135AD3B.cnf.xml alias SEP006BF135AD3B.cnf.xml
tftp-server url flash:/its/SEP006BF135AF8A.cnf.xml alias SEP006BF135AF8A.cnf.xml
tftp-server url flash:/its/SEP006BF135AF8C.cnf.xml alias SEP006BF135AF8C.cnf.xml
tftp-server url flash:/its/SEP006BF135AF86.cnf.xml alias SEP006BF135AF86.cnf.xml
tftp-server url flash:/its/SEP006BF135AF82.cnf.xml alias SEP006BF135AF82.cnf.xml
tftp-server url flash:/its/SEP006BF135AF87.cnf.xml alias SEP006BF135AF87.cnf.xml
tftp-server url flash:/its/SEP006BF135AF78.cnf.xml alias SEP006BF135AF78.cnf.xml
tftp-server url flash:/its/SEP006BF135AF7C.cnf.xml alias SEP006BF135AF7C.cnf.xml
tftp-server url flash:/its/SEP006BF135AF7B.cnf.xml alias SEP006BF135AF7B.cnf.xml
tftp-server url flash:/its/SEP006BF135AF75.cnf.xml alias SEP006BF135AF75.cnf.xml
tftp-server url flash:/its/SEP006BF135AF7D.cnf.xml alias SEP006BF135AF7D.cnf.xml
tftp-server url flash:/its/SEP006BF135AF6B.cnf.xml alias SEP006BF135AF6B.cnf.xml
tftp-server url flash:/its/SEP006BF135AF6E.cnf.xml alias SEP006BF135AF6E.cnf.xml
tftp-server url flash:/its/SEP006BF135AF6D.cnf.xml alias SEP006BF135AF6D.cnf.xml
tftp-server url flash:/its/SEP006BF135AF6C.cnf.xml alias SEP006BF135AF6C.cnf.xml
tftp-server url flash:/its/SEP006BF135AD3F.cnf.xml alias SEP006BF135AD3F.cnf.xml
tftp-server url flash:/its/SEP006BF135AD43.cnf.xml alias SEP006BF135AD43.cnf.xml
tftp-server url flash:/its/SEP006BF135AD44.cnf.xml alias SEP006BF135AD44.cnf.xml
tftp-server url flash:/its/SEP006BF135AD49.cnf.xml alias SEP006BF135AD49.cnf.xml
tftp-server url flash:/its/SEP006BF135AD46.cnf.xml alias SEP006BF135AD46.cnf.xml
tftp-server url flash:/its/SEP006BF135AD41.cnf.xml alias SEP006BF135AD41.cnf.xml
tftp-server url flash:/its/SEP006BF135AD3E.cnf.xml alias SEP006BF135AD3E.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9DF.cnf.xml alias SEPF07F06B8E9DF.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9DE.cnf.xml alias SEPF07F06B8E9DE.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9DD.cnf.xml alias SEPF07F06B8E9DD.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9DC.cnf.xml alias SEPF07F06B8E9DC.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9E1.cnf.xml alias SEPF07F06B8E9E1.cnf.xml
tftp-server url flash:/its/SEPF07F06B8E9E0.cnf.xml alias SEPF07F06B8E9E0.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAF.cnf.xml alias SEP006BF135AFAF.cnf.xml
tftp-server url flash:/its/SEP006BF135AFA9.cnf.xml alias SEP006BF135AFA9.cnf.xml
tftp-server url flash:/its/SEP006BF135AFAB.cnf.xml alias SEP006BF135AFAB.cnf.xml
tftp-server url flash:/its/SEP006BF135AFA5.cnf.xml alias SEP006BF135AFA5.cnf.xml
tftp-server url flash:/its/SEP006BF135AFB3.cnf.xml alias SEP006BF135AFB3.cnf.xml
tftp-server url flash:/its/SEP006BF135AFA7.cnf.xml alias SEP006BF135AFA7.cnf.xml
tftp-server url flash:/its/SEP006BF135AFA6.cnf.xml alias SEP006BF135AFA6.cnf.xml
tftp-server url flash:/its/SEPAC44F2171A42.cnf.xml alias SEPAC44F2171A42.cnf.xml
tftp-server url flash:/its/SEPAC44F2175D64.cnf.xml alias SEPAC44F2175D64.cnf.xml
tftp-server url flash:/its/SEPAC44F21770C6.cnf.xml alias SEPAC44F21770C6.cnf.xml

dir flash:
Directory of flash0:/

    1  -rw-   105185688  Oct 22 2016 11:51:20 +04:00  c2900-universalk9_npe-mz.SPA.155-3.M4a.bin
    2  -rw-        3066  Oct 22 2016 12:03:26 +04:00  cpconfig-29xx.cfg
  374  drw-           0  Feb 10 2017 19:46:30 +04:00  its
    3  drw-           0  Oct 22 2016 12:03:54 +04:00  ccpexp
  373  -rw-       22737  Oct 22 2016 12:06:56 +04:00  home.html
  511  -rw-     1330872  Feb 10 2017 21:09:54 +04:00  kern8831.10-3-1SR3-5.sbn
  512  -rw-    15029466  Feb 10 2017 21:12:34 +04:00  rootfs8831.10-3-1SR3-5.sbn
  513  -rw-        1041  Feb 10 2017 21:13:06 +04:00  sip8831.10-3-1SR3-5.loads
  514  -rw-       99936  Feb 10 2017 21:14:54 +04:00  fbi88xx.10-4-1SR2-85-3PCC.sbn
  515  -rw-     4242472  Feb 10 2017 21:16:14 +04:00  kern88xx.10-4-1SR2-85-3PCC.sbn
  516  -rw-     4217080  Feb 10 2017 21:47:30 +04:00  vc488xx.10-4-1SR2-85-3PCC.sbn
  517  -rw-      182372  Feb 10 2017 21:30:26 +04:00  sboot8831.10-3-1SR3-5.sbn
  518  -rw-    52187472  Feb 14 2017 02:58:16 +04:00  rootfs88xx.10-2-1-16.sbn
  519  -rw-      431524  Feb 10 2017 21:45:10 +04:00  sb288xx.10-4-1SR2-85-3PCC.sbn
  520  -rw-        1297  Feb 10 2017 21:46:20 +04:00  sip88xx.10-4-1SR2-85-3PCC.loads
  376  -rw-       99928  Feb 14 2017 02:20:04 +04:00  fbi88xx.BE-01-009.sbn
  381  -rw-     4241272  Feb 14 2017 02:21:42 +04:00  kern88xx.10-2-1-16.sbn
  378  -rw-      430568  Feb 14 2017 02:35:42 +04:00  sb288xx.BE-01-016.sbn
  382  -rw-        1225  Feb 14 2017 02:36:20 +04:00  sip88xx.10-2-1-16.loads
  383  -rw-     4937648  Feb 14 2017 02:37:42 +04:00  vc488xx.10-2-1-16.sbn

ru-mpls#deb tftp packets
TFTP Packet debugging is on
ru-mpls#
Feb 14 18:48:49.579: TFTP: Server request for port 50749, socket_id 0x24A3ED58 for process 348
Feb 14 18:48:49.579: TFTP: read request from host 10.128.82.57(50749) via GigabitEthernet0/0
Feb 14 18:48:49.579: TFTP: Looking for SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml.sgn
Feb 14 18:48:49.579: TFTP: Sending error 1 No such file
Feb 14 18:48:50.295: TFTP: Server request for port 50337, socket_id 0x24A3ED58 for process 348
Feb 14 18:48:50.295: TFTP: read request from host 10.128.82.75(50337) via GigabitEthernet0/0
Feb 14 18:48:50.295: TFTP: Looking for AppDialRules.xml
Feb 14 18:48:50.295: TFTP: Sending error 1 No such file
Feb 14 18:48:50.399: TFTP: Server request for port 49305, socket_id 0x3F8C3C60 for process 348
Feb 14 18:48:50.399: TFTP: read request from host 10.128.82.67(49305) via GigabitEthernet0/0
Feb 14 18:48:50.399: TFTP: Looking for ITLFile.tlv
Feb 14 18:48:50.399: TFTP: Sending error 1 No such file
Feb 14 18:48:51.234: TFTP: Server request for port 49757, socket_id 0x3F8C3C60 for process 348
Feb 14 18:48:51.234: TFTP: read request from host 10.128.82.41(49757) via GigabitEthernet0/0
Feb 14 18:48:51.234: TFTP: Looking for j9-tzdata.jar.sgn
Feb 14 18:48:51.234: TFTP: Sending error 1 No such file
ru-mpls#
Feb 14 18:48:51.306: TFTP: Server request for port 50328, socket_id 0x3F8C3C60 for process 348
Feb 14 18:48:51.306: TFTP: read request from host 10.128.82.75(50328) via GigabitEthernet0/0
Feb 14 18:48:51.306: TFTP: Looking for SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml.sgn
Feb 14 18:48:51.306: TFTP: Sending error 1 No such file
Feb 14 18:48:52.086: TFTP: Server request for port 50602, socket_id 0x24A3E6D0 for process 348
Feb 14 18:48:52.086: TFTP: read request from host 10.128.82.67(50602) via GigabitEthernet0/0
Feb 14 18:48:52.086: TFTP: Looking for SEP006BF135AD44.cnf.xml.sgn
Feb 14 18:48:52.086: TFTP: Sending error 1 No such file

ru-mpls#
Feb 14 18:48:52.310: TFTP: Server request for port 50734, socket_id 0x24A3ED58 for process 348
Feb 14 18:48:52.310: TFTP: read request from host 10.128.82.41(50734) via GigabitEthernet0/0
Feb 14 18:48:52.310: TFTP: Looking for English_United_States/sl-be-sip.jar.sgn
Feb 14 18:48:52.310: TFTP: Sending error 1 No such file
ru-mpls#
Feb 14 18:48:53.326: TFTP: Server request for port 49316, socket_id 0x3F957074 for process 348
Feb 14 18:48:53.326: TFTP: read request from host 10.128.82.67(49316) via GigabitEthernet0/0
Feb 14 18:48:53.326: TFTP: Looking for XMLDefault.cnf.xml.sgn
Feb 14 18:48:53.330: TFTP: Sending error 1 No such file
Feb 14 18:48:53.518: TFTP: Server request for port 53175, socket_id 0x24A3E6D0 for process 348
Feb 14 18:48:53.518: TFTP: read request from host 10.128.82.41(53175) via GigabitEthernet0/0
Feb 14 18:48:53.518: TFTP: Looking for AppDialRules.xml
Feb 14 18:48:53.518: TFTP: Sending error 1 No such file
Feb 14 18:48:54.626: TFTP: Server request for port 50881, socket_id 0x24A3ED58 for process 348
Feb 14 18:48:54.626: TFTP: read request from host 10.128.82.41(50881) via GigabitEthernet0/0
Feb 14 18:48:54.626: TFTP: Looking for SK72f64050-7ad5-4b47-9bfa-5e9ad9cd4aa9.xml.sgn
Feb 14 18:48:54.626: TFTP: Sending error 1 No such file
Feb 14 18:48:54.846: TFTP: Server request for port 50835, socket_id 0x3F957074 for process 348
Feb 14 18:48:54.846: TFTP: read request from host 10.128.82.67(50835) via GigabitEthernet0/0
Feb 14 18:48:54.846: TFTP: Looking for j9-tzdata.jar.sgn
Feb 14 18:48:54.846: TFTP: Sending error 1 No such file
Feb 14 18:48:55.006: TFTP: Server request for port 44061, socket_id 0x24A3E6D0 for process 348
Feb 14 18:48:55.006: TFTP: read request from host 10.128.82.53(44061) via GigabitEthernet0/0
Feb 14 18:48:55.006: TFTP: Looking for CTLSEPAC44F21770C6.tlv
Feb 14 18:48:55.006: TFTP: Sending error 1 No such file
Feb 14 18:48:56.698: TFTP: Server request for port 50495, socket_id 0x24A3ED58 for process 348
Feb 14 18:48:56.698: TFTP: read request from host 10.128.82.67(50495) via GigabitEthernet0/0
Feb 14 18:48:56.698: TFTP: Looking for j9-tzdata.jar.sgn
Feb 14 18:48:56.698: TFTP: Sending error 1 No such file

Debug voice register events:

Feb 14 20:56:34.231: VOICE_REG_POOL: Reg expres rules for in_number:9378820 and cfg_pattern:300 matched:FALSE
Feb 14 20:56:34.231: VOICE_REG_POOL: Reg expres rules for in_number:9378820 and cfg_pattern:301 matched:FALSE
Feb 14 20:56:34.231: VOICE_REG_POOL: Reg expres rules for in_number:9378820 and cfg_pattern:302 matched:FALSE
Feb 14 20:56:34.231: VOICE_REG_POOL: Reg expres rules for in_number:9378820 and cfg_pattern:303 matched:FALSE
Feb 14 20:56:34.231: VOICE_REG_POOL: Reg expres rules for in_number:9378820 and cfg_pattern:304 matched:FALSE

[Simon Coventry]

Hi Robert,

Comparing your config to a SIP CME I have, it looks like under 'voice register global' you are referencing the wrong phone loads.

voice register global
 mode cme
 source-address 10.128.80.253 port 5060
 max-dn 400
 max-pool 110
 load 8831 flash:sip8831.10-3-1SR3-5
 load 8841 flash:sip88xx.10-2-1-16
 load 8851 flash:sip88xx.10-2-1-16
 authenticate register
 timezone 32
 tftp-path flash:
 create profile sync 0216455134824625

The load defined should be the one you use as a reference. for example:

it should be 

 load 6921 flash:sip8831.10-3-1SR3-5
 load 9971 flash:sip88xx.10-2-1-16
 load 8945 flash:sip88xx.10-2-1-16

Give that a whirl and don't forget to do the 'no create profile & create profile' under voice register global' to create the phone loads.

HTH 

Simon

[ROBERT SCHAUFLER]

Simon,

Thanks for your response.  I tried your suggestion without success and then reverted to my original configuration. 

It turns out the issue was with the ITL/CTL on the phones.  I was able to get someone on-site to reset the phones to factory defaults and they registered as expected. 

Thanks again,

Robert