Is there a way to disable whisper page?
I have multicast paging setup for both SCCP and SIP phones. The client complained about not being able to hear the person she was talking to on her SIP phone when an overhead page was made. So I researched this and all I can find is the behavoir of a busy SIP phone when a page is made, but I cannot find any place that talks about turning this off.
Paging provides a one-way voice path from the paging phone to the paged phone. The paged phone automatically answers the page in speakerphone mode with Mute activated. The paged phone receives a page when it is idle or busy. When it is busy with a connected call, the user of the paged phone can hear both the active conversation and whisper paging.
Does anyone have any information on this?
For SIP phones that are part of the paging group the "whisper" is on by default
and cannot be disabled You can see from the steps below that there is no option
to turn this off;
To configure paging group support for Cisco Unified SIP IP phones, perform the following steps.
Cisco Unified CME 9.0 or a later version.
•Paging Group is supported in Cisco Unified CME but not in Cisco Unified SRST.
•Paging is not supported on Cisco Unified 3905 SIP IP phones.
•Cisco Unified SCCP IP phones do not support whisper paging. Only idle IP phones can receive paging requests.
2. configure terminal
3. ephone-dn dn-tag
4. number number
5. paging [ip multicast-address port udp-port-number]
7. paging group paging-dn-tag, paging-dn-tag
9. voice register dn dn-tag
10. number number
13. voice register pool pool-tag
14. id mac address
15. type phone-type
16. number tag dn dn-tag
17. paging-dn paging-dn-tag
18. Repeat Step 13 to Step 17 to register additional Cisco Unified SIP IP phones to ephone-dn paging directory numbers. Exit from voice register pool configuration mode after each additional phone is registered. After the last phone is added, go directly to Step 19.
If this is completely annoying to the client you could provide a SCCP phone or
firmware image if supported on the model she is using
"Your life is worth much more than gold."
- Bob Marley
Yeah, problem is they wanted everyone to have camera phones and the two receptionists needed side cars, so I had to go with the 9951 phones and the CKEMs so I only have two SIP phones in the environment, but the whisper page feature drives them bananas!
Thanks for you reply!
You are most welcome my friend
Have you thought about pulling the Reception phones out of the paging
group? If they need to make pages themselves you could offer a cheapo
second phone model to support only this function......it's sucks to have two sets
on one desk but maybe better than angry users.