I'm having an issue with the CME of one of our clients.
At their main location they have a number of 7961 phones, as well as a single 7975, that are not receiving the call waiting beep. I have checked the configuration and confirmed that this setting is NOT disabled. Further more, I have tested with both a 7945 and a 7961 phone here at my desk which is connected to their system via a VPN. When I test with these phones it DOES receive the call waiting beep. I'm really not sure where to check next as it is working some places and not others. My plan is to load a newer revision of IOS tonight; they're currently on 15.3-2T and i'm going to move them up to CME 10, 15.3-3M2
Apologies for not being more clear. They are able to accept a call on their second channel of the dual-line extensions but there is no audio indication that there is an incoming call, only a visual one. The phones I tested at my office got both a visual and audio indication.
No the extensions don't have any of the call-waiting commands configured nor do the phones have that softkey assigned.
Here is one of the phones/DNs in question as well as telephony services config all of the affected phones are configured with the same basics as the one below, the only difference being the DN numbers and labels
telephony-service sdspfarm conference mute-on 111 mute-off 222 sdspfarm units 1 sdspfarm tag 1 confprofl conference hardware no auto-reg-ephone max-ephones 110 max-dn 250 ip source-address 172.16.101.1 port 2000 max-redirect 5 service phone webAccess 1 system message SWCD cnf-file location flash: cnf-file perphone load 7916-24 B016-1-0-4-2 load 7960-7940 P0030801SR02.loads load 7941 SCCP41.8-5-2SR1S.loads load 7941GE SCCP41.8-5-2SR1S.loads load 7961 SCCP41.9-4-2-1S load 7961GE SCCP41.9-4-2-1S load 7962 term62.default.loads load 7975 SCCP75.9-2-1S.loads load 8941 SCCP894x.9-2-2-0.loads load 8945 SCCP894x.9-2-2-0.loads time-zone 12 voicemail 600 max-conferences 8 gain -6 hunt-group logout HLog moh "flash:/music-on-hold.au" multicast moh 22.214.171.124 port 2000 web admin system name admin secret 5 $1$RUt7$Fr8ChAoeh9tiVrJDcG63s/ dn-webedit time-webedit transfer-system full-consult dss transfer-pattern 9.T transfer-pattern .T secondary-dialtone 9 night-service weekday 17:00 08:00 night-service weekend 00:00 23:59
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