CME & 9971 SIP phone not working

[Michael Durham]

As part of my big changes today, I am also trying to add a pair of 9971 video phones to my 2851 (IOS 15.1-4) router.  I tried following the directions from Cisco http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/sip-ip-phone-software/113048-reg-9971ip-cucm.html#sip1

The phones seems to register but has a number of 1026, no idea where it got that.  It has a dial tone but pressing any digit get instant fast busy. What am I configuring wrong?

Two other questions, do I need to configure anything special to use video?  How do I put a dn from the SCCP side onto the SIP phone?  I have a few intercom dn's set up on the SCCP side and need them on the buttons on the SIP phone.

This is my first attempt at working with a SIP phone, sorry for the layman questions.

Thank You,

Michael

[Vivek Batra]

Hi,

To enable video, you need to enter 'video' and 'camera' command in global and register pool settings.

You can capture 'debug ccsip messages' output and see what's going on, else try to disable kpml using 'no digit collect kmpl' under pool setting and see if it makes any difference.

http://www.markholloway.com/blog/?p=1910

- Vivek

[Michael Durham]

I made that dn fix but I still cannot make any calls to any number.  Also, I set up the phone to have 3 numbers assigned but none are showing up.  Instead it shows up extension 1026 which I have never assigned in my system.

voice register global
mode cme
source-address 10.110.0.1 port 5060
max-dn 100
max-pool 50
load 9971 sip9971.9-2-2SR1-9.loads
authenticate realm thedurhamcorporation.com
tftp-path flash:
create profile sync 0015877300424336
ip qos dscp default media
ip qos dscp default video
!
voice register dn 1
number 1000
shared-line max-calls 6
huntstop channel 6
label Certification 
!
voice register dn 10
number 2000
shared-line max-calls 4
huntstop channel 4
label Michael T. Durham
!
voice register dn 11
number 2001
shared-line max-calls 4
huntstop channel 4
label Brandi Millin
!
voice register pool 10
busy-trigger-per-button 2
id mac 08CC.6831.B003
type 9971
number 1 10
number 2 1
number 3 11
dtmf-relay rtp-nte
username mdurham password notmedude
!

Here is what my phone looks like:

To me, it looks like its auto-registering and not picking up its configuration.

[Ayodeji Okanlawon]

Michael,

Two things to add to all the excellent suggestions already provided here..

1. Please modify your configuration

voice service voip
 sip
 registrar server

voice register global

no authenticate realm thedurhamcorporation.com
 authenticate register
 camera
 video

voice register pool 10

camera

video

2. The second thing is to ensure that the phone is looking at the right gateway to download its configuration..

Please navigate to the administrator settings and check the ip configuration. Has the phone got the correct tfttp?

If it has also check the status messages on the phone..It will give us a clue as to what is going on

[Michael Durham]

After the changes in 1, it now does not register at all.  I checked the IP information and iti is correct.  My CME server is 10.110.0.1 as is the TFTP server.  

Here are the status screen shots:

FLASH info:

Directory of flash:/

1 -rw- 68193772 May 15 2014 06:54:22 -04:00 c2800nm-adventerprisek9_ivs-mz.151-4.M.bin
2 -rw- 69 Feb 9 2016 18:10:52 -05:00 syncinfo.xml
3 -rw- 1990 Feb 9 2016 18:10:52 -05:00 SIPDefault.cnf
4 drw- 0 Feb 8 2016 05:02:02 -05:00 HTML
32 drw- 0 Feb 8 2016 04:28:52 -05:00 TFTP
66 drw- 0 Feb 7 2016 21:38:58 -05:00 CME_GUI
85 -rw- 4342 Feb 9 2016 18:10:54 -05:00 softkeyDefault_kpml.xml
86 -rw- 4376 Feb 9 2016 18:10:54 -05:00 softkeyDefault.xml
87 -rw- 825 Feb 9 2016 18:10:54 -05:00 featurePolicyDefault.xml
88 -rw- 5535 Feb 9 2016 18:10:56 -05:00 SEP08CC6831B003.cnf.xml
89 -rw- 496521 Feb 9 2016 13:26:54 -05:00 music-on-hold.au

512212992 bytes total (364593152 bytes free)
TDC_CME_Router#dir TFTP
Directory of flash:/TFTP/

33 drw- 0 Feb 8 2016 04:27:18 -05:00 7962
42 drw- 0 Feb 8 2016 04:26:16 -05:00 7960
47 drw- 0 Feb 8 2016 04:32:36 -05:00 7921
55 drw- 0 Feb 8 2016 04:45:22 -05:00 7935
57 drw- 0 Apr 29 2015 09:34:28 -04:00 9971
64 drw- 0 Feb 8 2016 04:50:52 -05:00 7985

512212992 bytes total (364593152 bytes free)
TDC_CME_Router#dir TFTP/9971
Directory of flash:/TFTP/9971/

58 -rw- 1508080 Oct 22 2011 16:11:44 -04:00 kern9971.9-2-2SR1-9.sebn
59 -rw- 36692736 Oct 22 2011 16:12:44 -04:00 rootfs9971.9-2-2SR1-9.sebn
60 -rw- 145016 Oct 22 2011 16:11:50 -04:00 sboot9971.031610R1-9-2-2SR1-9.sebn
61 -rw- 1297 Oct 22 2011 16:12:52 -04:00 sip9971.9-2-2SR1-9.loads
62 -rw- 67000 Oct 22 2011 16:11:58 -04:00 skern9971.022809R2-9-2-2SR1-9.sebn
63 -rw- 10728 Oct 22 2011 16:12:06 -04:00 dkern9971.100609R2-9-2-2SR1-9.sebn

512212992 bytes total (364593152 bytes free)

[Vivek Batra · Accepted solution]

Seems phone is trying to download the file with .sgn extension which won't be available in CME. Try to delete ITL/CTL files and probably it should resolve the issue.

- Vivek

[Michael Durham]

That took care of the registering issue, thank you.

But now there is two new problems:

1. the SIP phone cannot dial out, every button is a fast busy.

2. For some reason the dn numbers show up and not the extension numbers.  When I pick up a SCCP phone and press 1, the SIP phone rings and I can answer it and talk both ways.

My config has my did translate to 1000 and my SCCP phones use that as the main line.  I set up a dn for SIP with the same number so the SIP phone can answer incoming calls.  Is this correct?

[Vivek Batra]

1. For first issue, did you try with disabling kpml under pool settings? Also share debug ccsip messages output.

2. What do you mean by dn number shows up but not extension number?

3. Need more details on how you are managing translations now for me to comment on it.

[Mohammed al Baqari]

Hi,

I can see that your register pool button 2 is assigned to DN 1 while you don't have DN 1. Instead you have DN 11 so you this might be typo mistake. Try to correct it.

For video you can follow Vivek suggestions and make sure that you apply create profile on voice register global and then reset the phone.

Also since you are using 2851 keep in mind that it doesn't support video conferencing since it is using PVDM2

Regarding intercom, you can delete SCCP intercom if you don't need them and config SIP intercom.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmeinter.html