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cme and uccx integation

iptuser55
Level 6
Level 6

‎05-11-2016 11:38 AM - edited ‎03-17-2019 06:52 AM

Can cme still be integrated with UCCX- Ive seen some web pages are suggesting this is no longer available as an option- is it supported ?

thanks

wayne

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Sami Ahmad
Level 1
Level 1

‎05-11-2016 01:22 PM

No, not anymore. Last version of CME and UCCX integration support was on 8.6 and 8.5 respectively.

Sami

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iptuser55
Level 6
Level 6
In response to Sami Ahmad

‎05-11-2016 01:25 PM

Thanks,  what about BE-does that contain UCCX and ccm? 

Any reduction in UCCX features? 

Thanks 

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Sami Ahmad
Level 1
Level 1
In response to iptuser55

‎05-11-2016 01:55 PM

I am not sure, if I clearly understand that. I am assuming you're looking at CUCM-BE integration with UCCX. If so, CUCM-BE and UCCX integration is still supported.

Starting with UCCX 10.x option of running CAD or moving to Finesse is supported as well.

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iptuser55
Level 6
Level 6
In response to Sami Ahmad

‎05-11-2016 02:02 PM

It was instead of the existing cme.  If they can not do cme with a new UCCX then possibly suggest to migrate,  upgrade to be and UCCX 

Does cucm-be come with UCCX ad a bundle? 

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Sami Ahmad
Level 1
Level 1
In response to iptuser55

‎05-11-2016 02:16 PM

No, it doesn't. It isn't part of the BE package.

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