CME and Unity Connection intergration

[Dmitry Golovenkin]

Hi there,

I am intergrating a Unity Connection server with my current Cisco CME which sits on an ISR 2801. I have managed to get the voicemail working, my next step is to get AutoAttendant moved from Unity Express to Unity Connection.

Is this possible and would I set this up the same way I did with voicemail?

Thank you,

Dmitry

[Chris Deren]

In Unity Connection you build auto attendants via call handlers, which is a lot easier than CUE as you don't need to build any scripts.

HTH,

Chris

[Dmitry Golovenkin]

Hi Chris,

Thanks but that doesn't really answer my question. I wanted to know how to intergrate it? Do I follow the same steps when I do the voicemail, apart from changing to different extensions.. or?

Ta

[Chris Deren]

You said you already integrated the systems for voicemail, you will use the same integration and all you will need to do on CME is to build a dial-peer that matches the AA pilot and point it to the UCXN server.

HTH,

Chris

[yahsiel2004]

Like Chris said you would need to create Call Handlers. I don't know what version you have but here's a link for CUC 8.X on creating Call Handlers.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag060.html

Yosh

[Dmitry Golovenkin]

Thanks but say my voicemail is 1601, when I dial that, it works fine. I set up 1301 as my AA number. When I dial this number, it does not work - gives me a busy tone.

[Chris Deren]

Please post your CME config, did you assign 1301 as the DN of the call handler?

What are you seeing on port monitor which you can obtain from ciscounitytools.com?

Chris

[Dmitry Golovenkin]

My ports:

           

This is my CME config:

ephone-dn  50  dual-line

number 1601

description CUC1-VI-001

name Voice Mail

preference 1

huntstop channel

no huntstop

ephone-dn  51  dual-line

number 1601

description CUC1-VI-002

name Voice Mail

preference 2

huntstop channel

no huntstop

ephone-dn  52  dual-line

number 1601

description CUC1-VI-003

name Voice Mail

preference 3

huntstop channel

no huntstop

ephone-dn  53  dual-line

number 1601

description CUC1-VI-004

name Voice Mail

preference 4

huntstop channel

no huntstop

ephone-dn  54

number 8000 secondary 8001

mwi on-off

ephone-dn  55

number 5001

description CUC1-Dialout1

name Dial Out Only

ephone-dn  56  dual-line

number 1301

description AA-VI-001

name AA

preference 1

huntstop channel

no huntstop

ephone  50

device-security-mode none

vm-device-id CUC1-VI-001

button  1:50

ephone  51

device-security-mode none

vm-device-id CUC1-VI-002

button  1:51

ephone  52

device-security-mode none

vm-device-id CUC1-VI-003

button  1:52

ephone  53

device-security-mode none

vm-device-id CUC1-VI-004

button  1:53

ephone  55

device-security-mode none

vm-device-id CUC1-VI-004

button  1:55

ephone  56

device-security-mode none

vm-device-id AA-VI-001

button  1:56

I will download the monitor and take a look.

[yahsiel2004]

You would need to forward the 1301 to the VM Pilot.

[Chris Deren]

I was more interested in dial-peers than the port as they reveal nothing. Did you look at the call in call monitor tool?

How is the call handler configured?

Chris

[Dmitry Golovenkin]

Oh okay, so do I not need to have the 1301 extension and I can just use 1601?

I have nothing set in dial-peers as my intergration is SCCP. At the moment my Unity Express takes the calls on 1300 extensions.

Got the monitor working, says nothing when I dial 1301. Works okay wioth 1601.

[Dmitry Golovenkin]

Also, only one port seems to work... stramge. My licence does allow me up to 8.

[yahsiel2004]

You need to add the IP address of the client (latop or computer) you are using to the allowed list in CUC. In CUC Administration go to System Settings>Advanced>Conversation and under "IP Addresses Allowed To Connect For Port Status Monitor Output" type your IP Address.

[yahsiel2004]

You probably have your voicemail line group in CUCM set to top\down which is why you only see 1 port being used.

[Dmitry Golovenkin]

In my UC i have them on preferences. If I call 1601 and my colleague does too then he gets a busy tone. Perhaps I am not doing something right here?