CME and Unity Connection

[love2xlr8]

Hello,

Trying to connect the Unity connection 8.5 with my CME 7.1, configured the DN's and they both port show registered with the Unity created a generic dial-peer and calls to voice mail are being send thru that dial-peer, all was done based on cisco documentation, however I keep getting fast busy when voice mail is dialed.. Is there anything special to be configured as far as dial-peer is concern ?

anyone plz ?

[Chris Deren]

So, I take it you built SIP integration?  Can you share you CME config?

Can you post "debug ccsip messages"?

Can you describe the port grop config in UCON?

Chris

[love2xlr8]

Chris,

I did SCCP not SIP, is SIP madatory ? I have attached debug "voip ccapi inout"

[Chris Deren]

You mentioned dial-peer, what would you need a dial peer for if you have SCCP integration?

With SCCP you build ephone-dns.  Please post your config.

I would definitely recommend SIP integrations for these versions as it is a lot simpler and works very well.

HTH,

Chris

[love2xlr8]

I figures skinny is cisco proprietary, would work better, will look into SIP config..

See attached file with the DN voice port configs and the dial-peer which is useless ..

[chrysostomos1980]

Hi Love

Yes the sip dial peers are useless for sccp integration

I believe that you have already into telephony service the voice mail number right?

The prefix in the unity connection is matching with your prefix in cme?

Must be like this in cuc according to your config CUC1-VI

Recheck this doc.But Maybe is the same that you already have

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucme_sccp/guide/cucintcucmesccp050.html

Regards

cc

[love2xlr8]

Hi Chrysos,

Yes the vmail number is defined in telephony service.

I did remove the dial-peer from the config but still getting the fast busy signal..

The link you provided is exactly the one I was reading and following..

Thanks

[Chris Deren]

Did you follow this doc?

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/integration/guide/cucme_sccp/cucintcucmesccp.html

Chris

[love2xlr8]

NO i was following this one..

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/integration/cucme_sccp/guide/cucintcucmesccp030.html

Looking at the one you just provided for me..

Thanks

[chrysostomos1980]

I believe that you missed something in cuc

The prefix is the same in cuc? CUC1-VI ?

Th cme is added into server configuration in CUC?

Did you check that the cme and the cuc that you are using are compatible right?

Good luck mate

[love2xlr8]

The prefix is the same in cuc? CUC1-VI ?

YES

Th cme is added into server configuration in CUC?

YES

Did you check that the cme and the cuc that you are using are compatible right?

That wasn't able to verify..

[chrysostomos1980]

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html

[love2xlr8]

Very helpful link- and based on that yes it is compatible..

Thank you!

[love2xlr8]

When i configured the CUCM 8.5 with the same UCC it worked fine, but one extra step i had to do was upload the users and their ext form CUCM into UCC, isn't that required with CME ?

Anyone ?

[chrysostomos1980]

In the cuc port group/server you choose the correct setting right?ccme and not cucm

Also did you try the reset button? under port group below of the prefix?

to have voice mail for the users yes you need to add the cme users into cuc

But  this is not the reason to getting busy tone when you are dial the voice mail pilot

I dont have anything else to advice you

sorry