CME B-ACD Application Not found error

[noorudden]

Hi,

I want to configure the Fxs user to dial-in to Fxo and then selecting the desired extension to connect to.

i dont need welcome message or hunt group. is it possible with below and when dialing in it gives an error of application not found.

application
service aa1 flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param aa-pilot 101
param max-extension-length 3
param number-of-hunt-grps 2
param handoff-string aa1
param dial-by-extension-option 3
paramspace english language en
param max-time-call-rety 200
param call-retry-timer 10
param queue-exit-extension1 201
param service-name queue
paramspace english location flash:
param queue-manager-debugs 1
param menu-timout 6
!
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt1 201
param queue-manager-debugs 1
param aa-hunt2 200
param number-of-hunt-grps 2

voice-port 0/0/0
supervisory disconnect anytone
no battery-reversal
cptone GB
timeouts call-disconnect 0
timeouts wait-release 1
connection plar opx 101
impedance complex2
caller-id enable
!
dial-peer voice 1 pots
service aa1
destination-pattern 9T
incoming called-number 101
direct-inward-dial
port 0/0/0

%CALL_CONTROL-6-APP_NOT_FOUND: Application aa1 in dial-peer 1 not found. Handing callid 3 to the alternate app

i dont know why application aa1 is not found yet it is correctly configured.

 Please if you can help me identify the issue?

thanks

[Roger Kallberg]

Do you have the file referenced in flash?

app-b-acd-aa-3.0.0.2.tcl

[noorudden]

162 -rw- 2925555 Jan 1 2000 07:12:36 +03:00 apps11.8-4-1-23.sbn
163 -rw- 463556 Jan 1 2000 07:12:38 +03:00 cnu11.8-4-1-23.sbn
164 -rw- 2666103 Jan 1 2000 07:12:46 +03:00 cvm11sccp.8-4-1-23.sbn
165 -rw- 335003 Jan 1 2000 07:12:46 +03:00 dsp11.8-4-1-23.sbn
166 -rw- 485341 Jan 1 2000 07:12:48 +03:00 jar11sccp.8-4-1-23.sbn
167 -rw- 658 Jan 1 2000 07:12:48 +03:00 SCCP11.8-4-2S.loads
168 -rw- 662 Jan 1 2000 07:12:48 +03:00 term06.default.loads
169 -rw- 662 Jan 1 2000 07:12:48 +03:00 term11.default.loads
170 -rw- 55698 Jan 1 2000 07:13:06 +03:00 7921-dictionary.xml
171 -rw- 137616 Jan 1 2000 07:13:06 +03:00 7921-font.dat
172 -rw- 1723 Jan 1 2000 07:13:08 +03:00 7921-kate.utf-8.xml
173 -rw- 1729 Jan 1 2000 07:13:08 +03:00 7921-kate.xml
174 -rw- 59183 Jan 1 2000 07:13:08 +03:00 be-sccp.jar
175 -rw- 1413 Jan 1 2000 07:13:08 +03:00 g3-tones.xml
176 -rw- 72136 Jan 1 2000 07:13:08 +03:00 gp-sccp.jar
177 -rw- 59183 Jan 1 2000 07:13:08 +03:00 ipc-sccp.jar
178 -rw- 59183 Jan 1 2000 07:13:08 +03:00 mk-sccp.jar
179 -rw- 19318 Jan 1 2000 07:13:08 +03:00 tc-sccp.jar
180 -rw- 59183 Jan 1 2000 07:13:08 +03:00 td-sccp.jar
181 -rw- 226 Jan 1 2000 07:13:08 +03:00 CME-locale-en_US-English-7.0.1.1.tar.cfg
182 -rw- 1016832 Jan 1 2000 06:17:06 +03:00 app-b-acd-3.0.0.2-ReadMe.txt
183 -rw- 30421 Jan 1 2000 06:17:06 +03:00 app-b-acd-3.0.0.2.tcl
184 -rw- 44853 Jan 1 2000 05:02:38 +03:00 app-b-acd-aa-3.0.0.2.tcl
185 -rw- 75650 Jan 1 2000 06:17:06 +03:00 en_bacd_allagentsbusy.au
186 -rw- 83291 Jan 1 2000 06:17:08 +03:00 en_bacd_disconnect.au
187 -rw- 63055 Jan 1 2000 06:17:08 +03:00 en_bacd_enter_dest.au
188 -rw- 37952 Jan 1 2000 06:17:08 +03:00 en_bacd_invalidoption.au
189 -rw- 496521 Jan 1 2000 06:17:10 +03:00 en_bacd_music_on_hold.au
190 -rw- 123446 Jan 1 2000 06:17:10 +03:00 en_bacd_options_menu.au
191 -rw- 42978 Jan 1 2000 06:17:10 +03:00 en_bacd_welcome.au
192 -rw- 64531768 Jan 1 2000 07:32:52 +03:00 c3845-adventerprisek9-mz.150-1.M5.bin
193 -rw- 4093 Jan 1 2000 03:02:06 +03:00 softkeyDefault_kpml.xml
194 -rw- 4127 Jan 1 2000 03:02:06 +03:00 softkeyDefault.xml

129748992 bytes total (14663680 bytes free)

yes it is there.

[Roger Kallberg]

For what it's worth test with naming your auto attendant service "aa" instead of "aa1". Another option is to test with the embedded scripts that exists in the IOS code. See this link for details on how to configure B-ACD for this and also in general. Although likely you'd already found this as you have created the configuration for this quite unusual function and you've would not get very far if you would not have looked at documentation of how to set this up.

[noorudden]

ok let me check again but i tried with service "aa". but i think i am missing something. let me check i get back to you .

thanks for helpful advice.

[Nithin Eluvathingal]

You can use custom greeting based on your scenario. greeting will help caller to understand all the option available for him. 

you can have a look on below link it clearly explained all the scenarios.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html