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Beginner

CME B-ACD Menu Level and Number of Supported Hunt Groups

Hello,

I've enabled auto attendant on CME. Version of my TCL is 3.0.0.1. As I read the Read Me file it seems that this TCL only supports 3 hunt-groups and only ine level menu.

1- How can I increase the number of hunt-groups?

2- Is is possoble to have more than one menu?

Thank you

2 REPLIES 2
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Hall of Fame Master

1, no matter what config says, you can have up to 10 hunt-groups.

2. No.

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Thank you Paolo,

Below is the configuration of AA in my CME.

application

service aa flash:app-b-acd-aa-3.0.0.1.tcl

  paramspace english index 1

  param number-of-hunt-grps 7

  param menu-timeout 2

  param handoff-string aa

  param dial-by-extension-option 5

  paramspace english language en

  param queue-exit-option2 6

  param aa-pilot 1234

  param max-extension-length 4

  param queue-overflow-extension 3007

  paramspace english location flash:

  param second-greeting-time 30

  param welcome-prompt _bacd_welcome.au

  param queue-exit-option1 6

  param send-account true

  param max-time-call-retry 60

  param voice-mail 5000

  param service-name queue

  param queue-exit-extension1 3007

!

service queue flash:app-b-acd-3.0.0.1.tcl

  param queue-len 15

  param aa-hunt5 1111

  param number-of-hunt-grps 7

  param queue-manager-debugs 1

=======================================

TCL is not modified. When I press 5 the AA says Invalid Option. Then when I edited the config to "param aa-hunt1 1111"

and then press 1 then everything is and call forwards to 1111.

Do I have to modify the TCL?

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