12-05-2012 04:19 AM - edited 03-16-2019 02:33 PM
Hello,
I've enabled auto attendant on CME. Version of my TCL is 3.0.0.1. As I read the Read Me file it seems that this TCL only supports 3 hunt-groups and only ine level menu.
1- How can I increase the number of hunt-groups?
2- Is is possoble to have more than one menu?
Thank you
12-05-2012 08:18 AM
1, no matter what config says, you can have up to 10 hunt-groups.
2. No.
12-05-2012 08:44 AM
Thank you Paolo,
Below is the configuration of AA in my CME.
application
service aa flash:app-b-acd-aa-3.0.0.1.tcl
paramspace english index 1
param number-of-hunt-grps 7
param menu-timeout 2
param handoff-string aa
param dial-by-extension-option 5
paramspace english language en
param queue-exit-option2 6
param aa-pilot 1234
param max-extension-length 4
param queue-overflow-extension 3007
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param queue-exit-option1 6
param send-account true
param max-time-call-retry 60
param voice-mail 5000
param service-name queue
param queue-exit-extension1 3007
!
service queue flash:app-b-acd-3.0.0.1.tcl
param queue-len 15
param aa-hunt5 1111
param number-of-hunt-grps 7
param queue-manager-debugs 1
=======================================
TCL is not modified. When I press 5 the AA says Invalid Option. Then when I edited the config to "param aa-hunt1 1111"
and then press 1 then everything is and call forwards to 1111.
Do I have to modify the TCL?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: