CME B-ACD question

[zdh]

Hi, all

I have this configs below:

application

 service queue flash:app-b-acd-2.1.0.0.tcl

  param number-of-hunt-grps 4

  param aa-hunt2 1111

  param aa-hunt3 1222

  param aa-hunt4 1333

  param aa-hunt5 1444

  param queue-len 15

  param queue-manager-debugs 1

!

 service aa flash:app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  paramspace english language en

  paramspace english location flash:

  param service-name queue

  param handoff-string aa

  param aa-pilot 8005550123

  param welcome-prompt _bacd_welcome.au

  param number-of-hunt-grps 2

  param dial-by-extension-option 1

  param second-greeting-time 60

  param call-retry-timer 15

  param max-time-call-retry 700

  param max-time-vm-retry 2

  param voice-mail 5003

My question is: since there are 4 hunt groups in call-queue service, and aa only needs 2 hunt groups, how can I specify which two hunt groups (for example, aa-hunt3 and  aa-hunt4) are available and only available for the aa? It seems no commands to fullfill this.

[Carlo Poggiarelli]

Hi.

My question is, why configure a service queue with 4 hunt groups when you need only 2?

If you need to separate hunt groups you can define another service Eg. queue2 to attach to another aa service.

Let me know

Regards

Carlo

[zdh]

thanks for that quick reply. Since a call-queue supports up to 10 hunt groups at a B-ACD, 4 hunt groups is possible when, for example, there are multiple aa at the B-ACD. Let's say, there're 2 aa, aa1 and aa2, aa1 needs to get aa-hunt3 and  aa-hunt4, aa2 needs to get aa-hunt2 and  aa-hunt5.The problem is how to let aa1 only get reach to aa-hunt3 by number 3 and aa-hunt4 by number 4 ? how to insure when users of aa1 dial 2 or 5 they would not be forwarded to aa-hunt2 and aa-hunt5? vice versa to aa2.

2 call-queue? I have no ideas for there could be more than one call-queue at a B-CAD so far.A maximum of one call-queue service can be used with any number of AA services.That is what Cisco originally said.

[Carlo Poggiarelli]

Hi .

Here is an example

application

 service queue1 flash:app-b-acd-2.1.0.0.tcl

  param number-of-hunt-grps 2

  param aa-hunt1 11111

  param aa-hunt2 2222 

  param queue-len 15

  param queue-manager-debugs 1

service queue2 flash:app-b-acd-2.1.0.0.tcl

  param number-of-hunt-grps 2

  param aa-hunt1 3333

  param aa-hunt2 4444  

  param queue-len 15

  param queue-manager-debugs 1

!

 service aa1 flash:app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  paramspace english language en

  paramspace english location flash:

  param service-name queue1

  param handoff-string aa1

  param aa-pilot 12345

  param welcome-prompt _bacd_welcome.au

  param number-of-hunt-grps 2

  param second-greeting-time 60

  param call-retry-timer 15

  param max-time-call-retry 700

  param max-time-vm-retry 2

  param voice-mail 1000

service aa2 flash:app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  paramspace english language en

  paramspace english location flash:

  param service-name queue2

  param handoff-string aa2

  param aa-pilot 54321

  param welcome-prompt _bacd_welcome.au

  param number-of-hunt-grps 2

  param second-greeting-time 60

  param call-retry-timer 15

  param max-time-call-retry 700

  param max-time-vm-retry 2

  param voice-mail 1000

In this case you have 2 services AA1 and AA2 that point to 2 different queues queue1 en queue2

Let me know if you need further info..

Regards

Carlo

[zdh]

Hi, that is awesome if your example works! It'll perfectly solve my question. Could you let me know where you got this example or where to find the Cisco document explaining this from Cisco web site? I do not have a CME router to verfiy it so please help.