03-24-2008 10:58 AM - edited 03-15-2019 09:36 AM
Do Cisco have any products that will do a details call accounting and generate reports for CME/CUE solution. Also for call recording, does Cisco have a solution for CME?
If Cisco does not provide this, what third party call accounting and call recording system will be recommended with CME?
03-24-2008 11:17 AM
No cisco does not provide these, is a field left to technology partners. I can make some names, other people can add more.
Billing: stonevoice.com
recording: telrex.com
I did not tied any of these products.
03-24-2008 11:18 AM
Hi Paul,
Hope all is well:)
For a good product to parse CME CDR's you might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up
reports/graphs etc. This will do what you want and more;
http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o
For Call Recording;
Witness
http://www.witness.com/splash.htm
NICE
http://www.nice.com/solutions/enterprise/small_and_medium_businesses.php
Telrex
Hope this helps!
Rob
EDIT: Paolo, you have once again shown up my inferior typing skills :) Huff
03-24-2008 12:00 PM
Rob I told you already, is not that I type faster, it's just that I type less :)
07-02-2012 04:22 AM
Hi,
with using a 3rd party call recording we can get the RTP to the logger by setting up a SPAN on the voice VLAN. Do we still need some sort of CTI user to get call information to the server?
Does anyone know how to do this on Call Manager express?
Regards
Bryan
03-25-2008 10:14 PM
Paul, if you already have CME/CUE you can record your calls, of course it depends on the free space of the mailboxes of your users. When you are in a call that wants to record, you made a conference with the CUE Live Record Pilot Number, when you finish your call you will receive a voice mail message notification with your conversation.
For more details you can look on this link:
For Call Accounting, the solution from Cisco maybe is not what you need, for this look for third parties.
Regards,
Juan Carlos Arias
03-25-2008 10:18 PM
Another good product is by a New Zealand Based comapny called ATEA systems.
it does both call accounting and call recording in the one package.
I think its one of the best presented CDR reports i've seen
*edit* works with both CME and CM
Cheers
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