08-11-2010 02:14 AM - edited 03-16-2019 12:11 AM
Hi All,
Newbie there, this is the first time I am going to post in this forum.
My problem is call forwarding with the right caller ID.
Scenario:
Extension A forwarded calls to Mobile.
Someone calls extension A (let say a client calls his direct number from outside the office) - call is now forwarded on his mobile.
Problem:
The number that is displayed on the mobile is the DID of Extension A, not the number of the caller (client).
Extension A wants to see the number of caller from his mobile instead of his own extension.
I am pretty sure this can be done since other PBX is able to do this.
Can you please enlighten me and guide me on how to fix this problem.
Regards -
08-11-2010 02:22 AM
This is only possible in the US.
Everywhere else in the world, you are not allowed to place calls with another party calling number, for very obvious reasons.
08-11-2010 02:27 AM
Thanks for the quick reply. I am currently in Japan. So does it mean that every time I will activate call forwarding to my mobile and someone calls my extension, the number that will appear on my mobile is my extension number and not the callers number. Am i correct?
08-11-2010 02:36 AM
What is that appears ? Complete number, or just a short extension ?
08-12-2010 07:08 PM
On the mobile the complete DID number appears.
08-13-2010 02:06 AM
That indicates you cannot expect to be able to display arbitrary calling number, as security reasonably suggests.
This is very often asked here.
08-12-2010 08:38 PM
try checking the caller Number in the Directory number (DID), at the bottom in the fowarded call information display section.
08-13-2010 02:07 AM
try checking the caller Number in the Directory number (DID), at the bottom in the fowarded call information display section.
Incorrect, the reason is the one I have indicated in my first post.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide