CME Call Park

[Leonardo Santana]

Hello,

I trying to park some call but is not working i receive a message at the IP Phone that the park destiny is not available

My config:

telephony-service
sdspfarm units 3
sdspfarm transcode sessions 3
sdspfarm tag 1 CONFER
sdspfarm tag 2 XCODEC
conference hardware
conference transfer-pattern
video
max-ephones 20
max-dn 250
ip source-address 192.168.10.2 port 2000
service directed-pickup gpickup
timeouts interdigit 5
system message HomeLab
cnf-file location flash:
user-locale U1 load CME-locale-pt_BR-Portuguese-10.5.3.0.tar
load 8941 SCCP894x.9-2-2-0.loads
load 8945 SCCP894x.9-2-2-0.loads
time-zone 17
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
call-park system application
call-forward pattern .T
moh enable-g711 "flash:music-on-hold.au"
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 0

ephone-dn 200
number 4001
park-slot directed timeout 20 limit 5
description ***ParkSlot01***
name ParkSlot

ephone-dn 201
number 4002
park-slot directed timeout 20 limit 5
description ***ParkSlot02***
name ParkSlot

Regards

Leonardo Santana

[Terry Cheema · Accepted solution]

The title of your post says Pickup but appears you are having issues with Call Park.

According to your configuration you have configured the Directed Call Park not the basic call park.

park-slot directed timeout 20 limit 5

The process to park the call for directed call park is by pressing the transfer key and then transferring the call to the park extension (4001 or 4002) and to retrieve call you have to press a fac standard or custom which you need to configure. 

Refer to this document and look for directed call park if you want to configure directed call park or the basic call park: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmepark.pdf

-Terry

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[Leonardo Santana]

Hello Terry,

Now its working.

ephone-dn 201
number 4002
park-slot directed timeout 20 limit 5
description ***ParkSlot02***
name ParkSlot

ephone-dn 200
number 4001
park-slot timeout 10 limit 5 recall retry 2 limit 2
description ***ParkSlot01***
name ParkSlot

ephone-dn 201
number 4002
park-slot timeout 10 limit 5 recall retry 2 limit 2
description ***ParkSlot02***
name ParkSlot

i´m using the basic call park.

Thanks

Leonardo Santana

[Terry Cheema]

Thanks for the update Leonardo - glad to know its working.

See you around.

-Terry