11-03-2008 06:03 AM - edited 03-15-2019 02:18 PM
Hi,
I have CME 4.0. We have just provisoned a number of overlay DN's on to the 2nd button of a number of 7941's. However when a call is answered on the overlay DN/Button-2 there's no transfer softkey.
This is available when calling the DN of button 1 (this is NOT an overlay).
Does anyone know whey the transfer softkey would not be available?
Thanks,
Chris
11-03-2008 06:04 AM
Incorrect version stated above correct version is:
Version 4.2(0)
Cisco Unified Communications Manager Express
Chris
11-03-2008 06:11 AM
Hi Chris,
It sounds like the second line on the ephones would need to be setup with a Dual Line config;
A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.
Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.
Examples
The following example enters ephone-dn configuration mode to create the ephone-dn 5576:
Router(config)# ephone-dn 1
Router(config-ephone-dn)# number 5576
Router(config-ephone-dn)# exit
The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 1001
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
Hope this helps!
Rob
11-03-2008 06:19 AM
Hi Rob,
thanks for your reply. I should have already said that the overlay DN's are already dual line. Example below:
ephone-dn 132 dual-line
number 3501
label AA Opt2 Property Mgmt
name AA Opt2 Property Mgmt
call-forward busy 3532
call-forward noan 3532 timeout 8
huntstop channel
Regards,
Chris
11-05-2008 06:40 PM
has this been resolved. if so please let me know how you resolved it.
thanks
11-06-2008 02:00 AM
Yes this issue is now resolved.
The fix - do a 'create cnf-files' and reset all phones.
Chris
01-30-2013 03:04 AM
is that all ??? i'm having simliar issue now.....
I have Cisco 8945 working on CME 8.8, no matter what softkey i put in the template and "transfer" softkey just not showing in the phone screen..
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