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Beginner

CME GUI - cannot access

We have a smaller site we support with an aging call manager, recently a new firewall was installed which caused some issues.

At this time however we can talk to the networks, all IPs ping each other but we cannot get the GUI to load for CME or CUE.

The local tech says he used to manage the system using this link 10.6.29.2/Web/Common/HomePage.do

Although I can ping the IP 10.6.29.2 we cannot access gui. Nothing to my knowledge was changed on the CME. and the firewall shows the traffic pasing thru but timing out..

Gui is loaded in flash:

 60  -rw-        2410  Jan 21 2008 16:47:22 -06:00  telephony_service.html

Some configs:

ip route 10.6.29.2 255.255.255.255 Service-Engine1/0

interface Service-Engine1/0
 description *** NM-CUE ***
 ip unnumbered GigabitEthernet0/1
 ip broadcast-address 0.0.0.0
 service-module ip address 10.6.29.2 255.255.255.0
 service-module ip default-gateway 10.6.29.2

ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:

CME-HGGG#sh telephony-service
CONFIG (Version=4.1(0))
=====================
Version 4.1(0)
Cisco Unified CallManager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 10.6.29.1 port 2000
load ata ATA030100SCCP040211A
load 7914 S00104000100
load 7960-7940 P0030702T023
max-ephones 168
max-dn 500
max-conferences 12 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 15
voicemail 88500
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line mode is single
moh music-on-hold.au
time-format 12
date-format mm-dd-yy
timezone 0 Greenwich Standard Time
url directories http://10.1.1.40/ccmpd/xxxxdir.xml
url services http://10.6.29.2/voiceview/common/login.do
url authentication http://10.6.29.2/voiceview/authentication/authenticate.do
call-forward pattern .T
transfer-pattern .T
after-hours block pattern 1 918005551212 7-24
after-hours block pattern 2 91900 7-24
after-hours block pattern 3 91411 7-24
after-hours block pattern 4 91...411....
after-hours block pattern 5 9411
night-service code *789
night-service day Sun 00:00 23:59
night-service day Mon 17:00 07:59
night-service day Tue 17:00 07:59
night-service day Wed 17:00 07:59
night-service day Thu 17:00 07:59
night-service day Fri 17:00 07:59
night-service day Sat 00:00 23:59
keepalive 30
timeout interdigit 5
timeout busy 20
timeout ringing 180
caller-id name-only: enable
system message xxxxx
web admin system name xxxx password xxxx
web admin customer name Customer
edit DN through Web:  enabled.
create cnf-files version-stamp 7960 May 18 2016 07:58:30
transfer-system full-consult
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Any help will be appreciated..

-Dennis

9 REPLIES 9
Highlighted
Beginner

Dennis,

Dennis,

Did you try

http://10.6.29.2/ccme.html yet?

Also, you might want to include contents of flash where GUI files are located in your next post.

Sami

Beginner

I should have clarified this

I should have clarified this earlier.  I cannot access GUI from http://10.6.29.1/ccme.html

I also cannot access via: http://10.6.29.2/ccme.html

The local contact says they used http://10.6.29.2/Web/Common/HomePage.do ? to make all changes in the past which is why i referenced that IP.

I am able to ping to and from both IPs but no gui.

Any ideas?

Rising star

Do you have "file privilege 0

Do you have "file privilege 0" command in cme router ? Pls check it once.

Suresh

Beginner

It is not configured and I am

It is not configured and I am unable to add it.


CME-HGC(config)#file privilege 0
                                        ^

  % Invalid input detected at '^' marker.

Version 12.4(11)XJ, RELEASE SOFTWARE (fc1)

System image file is c3825-ipvoicek9-mz.124-11.XJ.bin

Rising star

Oopss..you have quite old

Oopss..you have quite old version, actually this command was introduced in 15.1.X version.

Can you take ethereal capture so you will get you know if any port block issue, you need to verify port 80 (HTTP) or 443 (Secure/HTTPS) specially.

Suresh

Beginner

Yes very old version which is

Yes very old version which is scheduled to be upgraded.

I'll have to coordinate with a local onsite resource but yes I can grab a capture and look for any blocking.

Rising star

Hey Dennis,

Hey Dennis,

You need to run this command inside telephony service.

You can also try debugging http sessions 

debug ip http all and debug ip http error
Also check any ACL for  port 80 (HTTP) or 443 (Secure/HTTPS) on new FW.

Cisco Employee

You open CME GUI using below:

You open CME GUI using below:

http://router_ipaddress/ccme.html

where router_ipaddress is the IP address of your Cisco Unified CME router. For example, if the IP address of your Cisco Unified CME router is 10.10.10.176, enter the following:
http://10.10.10.176/ccme.html

If the above does not help, then review your settings as per the below guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmegui.html

Regards

Deepak

Beginner

Yes, I have been trying at

Yes, I have been trying at the proper address but it does not respond.

http://10.6.29.2/ccme

DIR of flash.

irectory of flash:/

    1  -rw-    34237100  Dec 27 2007 21:07:32 -06:00  c3825-ipvoicek9-mz.124-11.XJ.bin
    2  -rw-        1826   Aug 6 2007 23:56:48 -05:00  sdmconfig-38xx.cfg
    3  -rw-     6036480   Aug 6 2007 23:57:20 -05:00  sdm.tar
    4  -rw-      861696   Aug 6 2007 23:57:36 -05:00  es.tar
    5  -rw-     1164288   Aug 6 2007 23:57:52 -05:00  common.tar
    6  -rw-        1038   Aug 6 2007 23:58:06 -05:00  home.shtml
    7  -rw-      113152   Aug 6 2007 23:58:18 -05:00  home.tar
    8  -rw-     1697952   Aug 6 2007 23:58:38 -05:00  securedesktop-ios-3.1.1.45-k9.pkg
    9  -rw-      416354   Aug 6 2007 23:58:56 -05:00  sslclient-win-1.1.3.173.pkg
   11  -rw-         660  Dec 27 2007 21:50:00 -06:00  vlan.dat
   12  -rw-      129476  Jan 17 2008 22:26:02 -06:00  P0030702T023.bin
   13  -rw-         459  Jan 17 2008 22:26:24 -06:00  P0030702T023.loads
   14  -rw-      685334  Jan 17 2008 22:26:40 -06:00  P0030702T023.sb2
   15  -rw-      129880  Jan 17 2008 22:26:56 -06:00  P0030702T023.sbn
   16  -rw-      281506  Jan 17 2008 22:27:12 -06:00  ATA030100SCCP040211A.zup
   17  -rw-       49599  Jan 17 2008 22:27:34 -06:00  S00105000200.sbn
   18  -rw-       49169  Jan 17 2008 22:27:52 -06:00  S00104000100.sbn
   19  -rw-         650  Jan 17 2008 22:28:02 -06:00  RingList.xml
   20  -rw-         651  Jan 17 2008 22:28:22 -06:00  DistinctiveRingList.xml
   21  -rw-        4000  Jan 17 2008 22:28:40 -06:00  Ring1.raw
   22  -rw-        4000  Jan 17 2008 22:28:52 -06:00  Ring2.raw
   23  -rw-        4000  Jan 17 2008 22:29:02 -06:00  Ring3.raw
   24  -rw-        4000  Jan 17 2008 22:29:58 -06:00  Ring4.raw
   25  -rw-        4000  Jan 17 2008 22:30:10 -06:00  Ring5.raw
   26  -rw-        4000  Jan 17 2008 22:30:24 -06:00  Ring6.raw
   27  -rw-        4000  Jan 17 2008 22:31:28 -06:00  Ring7.raw
   28  -rw-        4627  Jan 21 2008 16:46:36 -06:00  admin_user.html
   29  -rw-      653523  Jan 21 2008 16:46:38 -06:00  admin_user.js
   30  -rw-     2455679  Jan 21 2008 16:46:46 -06:00  apps11.8-2-2ES1.sbn
   31  -rw-     2453223  Jan 21 2008 16:46:52 -06:00  apps41.8-2-2ES1.sbn
   32  -rw-        1029  Jan 21 2008 16:46:52 -06:00  CiscoLogo.gif
   33  -rw-         618  Jan 21 2008 16:46:52 -06:00  CME_GUI_README.TXT
   34  -rw-      439073  Jan 21 2008 16:46:54 -06:00  cnu11.8-2-2ES1.sbn
   35  -rw-      435144  Jan 21 2008 16:46:56 -06:00  cnu41.8-2-2ES1.sbn
   36  -rw-     2146813  Jan 21 2008 16:47:02 -06:00  cvm11sccp.8-2-2ES1.sbn
   37  -rw-     2141085  Jan 21 2008 16:47:08 -06:00  cvm41sccp.8-2-2ES1.sbn
   38  -rw-         953  Jan 21 2008 16:47:08 -06:00  delete.gif
   39  -rw-       16344  Jan 21 2008 16:47:08 -06:00  dom.js
   40  -rw-         864  Jan 21 2008 16:47:08 -06:00  downarrow.gif
   41  -rw-      302171  Jan 21 2008 16:47:10 -06:00  dsp11.8-2-2ES1.sbn
   42  -rw-      509001  Jan 21 2008 16:47:12 -06:00  dsp41.8-2-2ES1.sbn
   43  -rw-        6146  Jan 21 2008 16:47:12 -06:00  ephone_admin.html
   44  -rw-      377390  Jan 21 2008 16:47:12 -06:00  jar11sccp.8-2-2ES1.sbn
   45  -rw-      229364  Jan 21 2008 16:47:14 -06:00  jar41sccp.8-2-2ES1.sbn
   46  -rw-        4658  Jan 21 2008 16:47:14 -06:00  logohome.gif
   47  -rw-      496521  Jan 21 2008 16:47:16 -06:00  music-on-hold.au
   48  -rw-        3724  Jan 21 2008 16:47:16 -06:00  normal_user.html
   49  -rw-       79908  Jan 21 2008 16:47:16 -06:00  normal_user.js
   50  -rw-      129828  Jan 21 2008 16:47:16 -06:00  P00308000400.bin
   51  -rw-         461  Jan 21 2008 16:47:18 -06:00  P00308000400.loads
   52  -rw-      701768  Jan 21 2008 16:47:20 -06:00  P00308000400.sb2
   53  -rw-      130232  Jan 21 2008 16:47:20 -06:00  P00308000400.sbn
   54  -rw-        1347  Jan 21 2008 16:47:20 -06:00  plus.gif
   55  -rw-        2759  Jan 21 2008 16:47:20 -06:00  Readme7960-40.txt
   56  -rw-         662  Jan 21 2008 16:47:20 -06:00  SCCP11.8-2-2SR1S.loads
   57  -rw-         642  Jan 21 2008 16:47:20 -06:00  SCCP41.8-2-2SR1S.loads
   58  -rw-         843  Jan 21 2008 16:47:22 -06:00  sxiconad.gif
   59  -rw-         174  Jan 21 2008 16:47:22 -06:00  tab.gif
   60  -rw-        2410  Jan 21 2008 16:47:22 -06:00  telephony_service.html
   61  -rw-         662  Jan 21 2008 16:47:22 -06:00  term06.default.loads
   62  -rw-         662  Jan 21 2008 16:47:22 -06:00  term11.default.loads
   63  -rw-         642  Jan 21 2008 16:47:22 -06:00  term41.default.loads
   64  -rw-         642  Jan 21 2008 16:47:22 -06:00  term61.default.loads
   65  -rw-         870  Jan 21 2008 16:47:22 -06:00  uparrow.gif
   66  -rw-        9968  Jan 21 2008 16:47:22 -06:00  xml-test.html
   67  -rw-        3412  Jan 21 2008 16:47:24 -06:00  xml.template

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