CME hunt groups

[Mike Buyarski]

So I have a user that constantly logs there self out of the hunt group while picking up call. is there a way to log her phone logged back in with out me needing to removing and re add there extension to the hunt groups?

[VON CLAWSON]

Hi Mike,

What is she doing to log herself out of the hunt group.  That shouldn't happen just from answering a call.  What algorithm is being used on the line group?

Thanks

Von

My Youtube Channel

http://vonclawson.blogspot.com

[Mike Buyarski]

they keep on claiming this is happening when they are on call_a and call_b rings in and they go to hangup on call_a some how they log out. (this is the only site this happens at)  the extension is question is 7107.

ephone-hunt 1 sequential
 pilot 7191
 list 7107
 final 7194
 timeout 10
 no-reg pilot
 description flm beginning call-in route
!

!
voice hunt-group 1 parallel
 final 7179
 list 7102,7107,7120,7113,7115
 timeout 15
 pilot 7193
!
!
voice hunt-group 2 parallel
 final 7193
 list 7107,7120,7115
 timeout 10
 pilot 7194
!

[VON CLAWSON]

I'm not sure why it would be logging out since you don't have autologout configured on the ephone hunt.  But you can add HLog to the softkey template for that phone or all of the hunt group phones.  

phone template 1

   softkeys Hlog (and everything else that you have on there)

ephone 1

  softkey template 1

Thanks

Von

My Youtube Channel

http://vonclawson.blogspot.com

[Mike Buyarski]

which I already do

ephone-template  20
 softkeys remote-in-use  Newcall
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd HLog Login
 softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback
 softkeys connected  Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
 button-layout 7931 2

ephone  4
 device-security-mode none
 headset auto-answer line 1
 mac-address "mac address"
 ephone-template 20
////configs  omitted/////
 paging-dn 70
 type 7962
 button  1:14

[VON CLAWSON]

Then she should be able to hit the HLog and log back in.  Is that not happening?  if so what does the screen say when she hit that softkey?

[Mike Buyarski]

not sure since I'm not at the location, but I did let them know about it. Sorry I should have been more specific in the previous post.