I have a CME running I believe 11.6. I have read the various forums and attempted to get the caller ID to go with a transfer, but it does not work. So outside caller A dials the main number, enters a persons extension, Phone B, that person sees the outside caller ID, presses transfer and dials phone C. Phone C sees Phone B caller ID and never sees caller A ID. I have attached a show run and version, I have only configured the template with the transfer, voice register template 3 on voice register pool 6 for now for testing. I call the main number from , get the auto attendant, dial 3056, answer the call and then transfer to 3039. 3039 sees the 3056 caller ID, even when I complete the transfer. I have attached the debugs. Any help is really appreciated.
You gone face an issue When using originator as calling party number for Forwarded calls .
Using originator as calling information, when some call from outside calling number send to ISP will be your mobile/outside landline number. If calling number is other than your DID block, most ISP will drop the call or translate this to DID pilot number.
Its a common question people ask in community how to disable the originator informations for forwarded calls.
ISP does this for Billing purpose.
In the debug, I can see the incoming caller ID. The call to the first called party has the correct caller ID. But once the transfer is begun, the original caller ID is no longer there, just the first person to answer the call. Are you saying the carrier could cause this?
I tried to explain an issue which occurs for forwarded calls when using originator as calling party . I didnt mean that its an issues due to carrier.
Sorry for putting you in confusion , i dint mean that its a carrier issue and There is no need to forward the debugs to ISP.
Let me try this on my lab.
In my regions, if i send a call with calling-information other than my DID range ISP drop the calls.So when some one call my extension from outside, for forwarding to work properly to my mobile we use last redirect or first redirect. For billing purpose this requirement is common with almost all ISP.