their is a problem with only select phones displaying ITS on the display and I forgot what this means. The phone functions fine,receives and places calls, is registered to CME, does not reset... overall it appears to be perfectly normal. The problem is that it is causing CallConnector to fail. This is a hot application for the user. Is anyone familiar with this?
I have seen this before, usually briefly after after resetting the phones. Not sure what it means, but usually after I try to make a call from the affected phone the message clears, and when the phone goes back on hook, the configured system message appears.
Hope that helped, if so please rate.
What does 'show proc cpu hist' show? I see this sometimes with High CPU.
Also - what types of phones and what phone loads? 'show ephone phone' is helpful.
I am having a similar problem. intermittenly some phones would display "ITS"
show proc cpu history for last 72 hours shows under 40% max
here is the autoput of phone loads
CME#show ephone phone-load
DeviceName CurrentPhoneload PreviousPhoneload LastReset
SEP002290045229 SCCP42.8-3-3S SCCP42.8-3-3S CM-closed-TCP
SEP0022900458ED SCCP42.8-3-3S SCCP42.8-3-3S Initialized
SEP000AE4C89EE0 220.127.116.11 18.104.22.168 CM-closed-TCP
SEP002155D4D908 SCCP42.8-3-3S SCCP42.8-3-3S TCP-timeout
SEP00229004AE39 SCCP45.8-3-3S SCCP45.8-3-3S Initialized
SEP002290044BE2 SCCP42.8-3-3S SCCP42.8-3-3S TCP-timeout
SEP00229004589A SCCP42.8-3-3S SCCP42.8-3-3S TCP-timeout
SEP00229004AD8C SCCP45.8-3-3S SCCP45.8-3-3S TCP-timeout
SEP002155D682BF SCCP45.8-3-2S SCCP45.8-3-2S TCP-timeout
SEP00229004AE25 SCCP45.8-3-3S SCCP45.8-3-3S Initialized
SEP00229003A0FB SCCP45.8-3-3S SCCP45.8-3-3S TCP-timeout
SEP0016D3C4D688 22.214.171.124 126.96.36.199 Initialized
SEP00155886B182 188.8.131.52 184.108.40.206 Initialized
SEP001558C927B8 220.127.116.11 18.104.22.168 Initialized
SEP001CBFA365AB 22.214.171.124 126.96.36.199 Initialized
SEP001CBFA38280 188.8.131.52 184.108.40.206 KeepaliveTO
SEP001D7286E0E4 220.127.116.11 18.104.22.168 Reset-Reset
SEP001D7286F106 22.214.171.124 126.96.36.199 Initialized
SEP0016D3B27D03 188.8.131.52 184.108.40.206 Initialized
SEPBABABABA0030 TSP TSP Initialized
SEPBABABABA0031 TSP TSP Initialized
SEPBABABABA0032 TSP TSP Initialized
SEPBABABABA0033 TSP TSP Initialized
SEPBABABABA0034 TSP TSP Initialized
SEPBABABABA0035 TSP TSP Initialized
SEPBABABABA0036 TSP TSP Initialized
SEPBABABABA0038 TSP TSP Initialized
SEPBABABABA0039 TSP TSP Initialized
SEPBABABABA0040 TSP TSP Initialized
SEPBABABABA0041 TSP TSP Initialized
SEPBABABABA0042 TSP TSP Initialized
SEPBABABABA0043 TSP TSP Initialized
SEPBABABABA0044 TSP TSP Initialized
SEPBABABABA0045 TSP TSP Initialized
SEPBABABABA0046 TSP TSP Initialized
SEPBABABABA0047 TSP TSP Initialized
SEPBABABABA0048 TSP TSP Initialized
SEPBABABABA0037 TSP TSP Initialized
SEP00059A3C7800 220.127.116.11 18.104.22.168 Initialized
The last reset shows the same as what I am experiencing, timeout. I did a debug ephone keepalive and I could see the keepalives being sent, received, and replied to, yet the phone still shows ITS.
I checked the Call Connector application and it is fine as well, but will not connect to the phone that displays ITS, which seems to imply that the phone is not properly registered. The site is a small law firm with 12 devices, the licensing is not the issue either. I am completely lost...
btw Mike, I am also having a problem in a customer enviornment which has Call Connector running..it may have something to do with the tapi connections...i am lost too..going to check with cisco
Check the system message under telephony service is correct. Perhaps run the command create cnf files again. You could also try a reboot.what IOS are you running?
System message is fine. Reboot works temporarily. IOS is 12.4.20T
Create cnf doesn't help either.
I am starting to believe it is a network problem, either with a port or traffic, not really sure. I am a subcontractor for this customer, so my ability to just jumo in when I want is limited.
Problem resolved. It is due to a routing issue and the devices losing their connection to CME. They can complete calls because they cache the CME config. The phones were found to be on the wrong VLAN.