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CME Presence (BLF) doesn't work properly.

Dear All.

My PBX is acting weird. I have configured "Presence" on it, but although "Presence" works if I checking from the router console or using the contacts list in the phone menu, on the pinned phone numbers to the buttons on the phone the phone lights do not work properly. It happens that they work, but usually the icons next to the buttons are gray - not active, and the status of monitored lines is not shown on the buttons.

 

 

Subscription list is constantly changing. Once there are 16 records on it, and after fifteen minutes there are 30 of them, despite the fact that we do nothing with the phones, they are all connected and working. Most important phone numbers is 501 and 502 - it is a secretary phone.

show presence subscription summary 

Presence Active Subscription Records Summary: 18 subscription

  D indicate as device-based blf-speed-dial monitoring

Watcher                    Presentity               SubID  Expires SibID  Status
========================== ======================== ====== ======= ====== ======
  590@10.22.20.86          554@10.24.210.1          2      3600    0      idle                     
  500@10.24.210.124        501@10.24.210.1          106    3600    0      idle                     
  545@10.24.210.115        500@10.24.210.1          113    3600    0      idle                     
  545@10.24.210.115        501@10.24.210.1          115    3600    0      idle                     
  502@10.24.210.95         554@10.24.210.1          366    3600    0      idle                     
  545@10.24.210.115        533@10.24.210.1          367    3600    0      idle                     
  502@10.24.210.95         538@10.24.210.1          945    3600    0      idle                     
  500@10.24.210.124        502@10.24.210.1          946    3600    0      idle                     
  501@10.24.210.118        546@10.24.210.1          947    3600    0      idle                     
  501@10.24.210.118        538@10.24.210.1          966    3600    0      idle                     
  501@10.24.210.118        554@10.24.210.1          967    3600    0      idle                     
  502@10.24.210.95         546@10.24.210.1          968    3600    0      idle                     
  501@10.24.210.118        536@10.24.210.1          977    3600    0      idle                     
  502@10.24.210.95         536@10.24.210.1          978    3600    0      idle                     
  514@10.24.210.44         533@10.24.210.1          1111   3600    0      idle                     
  514@10.24.210.44         500@10.24.210.1          1117   3600    0      idle                     
  582@10.24.210.5          546@10.24.210.1          1134   3600    0      idle                     
  500@10.24.210.124        554@10.24.210.1          1382   3600    0      idle 

after 15 minutes I've much more records

show presence subscription summary 

Presence Active Subscription Records Summary: 31 subscription

  D indicate as device-based blf-speed-dial monitoring

Watcher                    Presentity               SubID  Expires SibID  Status
========================== ======================== ====== ======= ====== ======
  590@10.22.20.86          554@10.24.210.1          2      3600    0      idle                     
  500@10.24.210.124        501@10.24.210.1          106    3600    0      idle                     
  545@10.24.210.115        500@10.24.210.1          113    3600    0      idle                     
  545@10.24.210.115        501@10.24.210.1          115    3600    0      idle                     
  502@10.24.210.95         554@10.24.210.1          366    3600    0      idle                     
  502@10.24.210.95         538@10.24.210.1          945    3600    0      idle                     
  501@10.24.210.118        546@10.24.210.1          947    3600    0      idle                     
  501@10.24.210.118        538@10.24.210.1          966    3600    0      idle                     
  502@10.24.210.95         546@10.24.210.1          968    3600    0      idle                     
  501@10.24.210.118        536@10.24.210.1          977    3600    0      idle                     
  502@10.24.210.95         536@10.24.210.1          978    3600    0      idle                     
  500@10.24.210.124        554@10.24.210.1          1382   3600    0      idle                     
  500@10.24.210.124        502@10.24.210.1          1406   3600    0      idle                     
  501@10.24.210.118        554@10.24.210.1          1433   3600    0      idle                     
  545@10.24.210.115        533@10.24.210.1          1474   3600    0      idle                     
  546@10.24.210.20         571@10.24.210.1          1598   3600    0      idle                     
  546@10.24.210.20         501@10.24.210.1          1599   3600    0      idle                     
  546@10.24.210.20         536@10.24.210.1          1600   3600    0      idle                     
  546@10.24.210.20         502@10.24.210.1          1601   3600    0      idle                     
  546@10.24.210.20         582@10.24.210.1          1602   3600    0      idle                     
  546@10.24.210.20         545@10.24.210.1          1603   3600    0      idle                     
  582@10.24.210.5          546@10.24.210.1          1655   3600    0      idle                     
  500@10.24.210.124        518@10.24.210.1          1723   3600    0      idle                     
  500@10.24.210.124        501@10.24.210.1          1725   3600    0      idle                     
  500@10.24.210.124        543@10.24.210.1          1727   3600    0      idle                     
  500@10.24.210.124        540@10.24.210.1          1728   3600    0      idle                     
  500@10.24.210.124        549@10.24.210.1          1729   3600    0      idle                     
  500@10.24.210.124        525@10.24.210.1          1731   3600    0      idle                     
  500@10.24.210.124        535@10.24.210.1          1732   3600    0      idle                     
  500@10.24.210.124        539@10.24.210.1          1733   3600    0      idle                     
  500@10.24.210.124        509@10.24.210.1          1734   3600    0      unknown 

 

I wondering if "device" (phone based blf) option at the end of blf-speed-dial command is important ?  May should I try to enable it ?

voice register pool  7
 busy-trigger-per-button 2
 id mac 00C1.E3BB.A2BF
 type 8865 addon 1 BEKEM
 number 1 dn 7
 presence call-list
 dtmf-relay rtp-nte
 voice-class codec 1
 username 00C1.E3BB.BABA password Cisco123
 camera
 video
 blf-speed-dial 1 536 label "Manager"
 blf-speed-dial 2 546 label "CEO"
 blf-speed-dial 3 538 label "HR"
 blf-speed-dial 4 554 label "Sales"
 blf-speed-dial 5 0323932328 label "Delko"
 blf-speed-dial 6 0323932329 label "Delko"
 blf-speed-dial 7 0323961302 label "Frank Z."


voice register dn  7
 number 501
 allow watch
 name Secretary
 huntstop channel 1
 label Secretary

Manager phone is set up like this:

voice register pool  1
 busy-trigger-per-button 2
 fastdial 1 501 name Secretary
 fastdial 2 531 name Finance
 fastdial 3 571 name Telco
 fastdial 4 533 name Anna
 id mac 700F.4A7E.6C91
 type 8865
 number 1 dn 1
 presence call-list
 dtmf-relay rtp-nte
 voice-class codec 1
 username 700F.4A7E.6C91 password cisco
 speed-dial 1 501 label "Secretary"
 speed-dial 2 531 label "Finance"
 speed-dial 3 571 label "Telco"
 speed-dial 4 533 label "Anna"
 camera
 video

voice register dn 1
number 536
allow watch
name Manager
huntstop channel 1
label Manager

Some errors I can find when debug presence is enabled - log file is attached to this post.

 

 

 

 

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