CME question about a greeting

[juancarlosmartinez]

Hi Guys,

My question is:

Is possible to have a greeting only(no mail box) when nobody can answer inbound calls in CME Unity express?

thanks

[Rob Huffman · Accepted solution]

Hi Juancarlos,

Check;

Configuring an Announcement-Only Mailbox

Beginning in version 7.1, you can configure announcement-only mailboxes.  These mailboxes can play the user greeting and disconnect the call  only; they cannot take any messages from callers or send messages.

Announcement-only mailboxes enable you to:

•Perform any operations that can be performed on a greeting in personal mailboxes, such as recording or deleting.

•Use all the new greeting types introduced by the multiple greeting feature. For more information, see the Configuring Multiple Greetings.

•Configure a General Delivery Mailbox as an announcement-only mailbox.

Also, announcement-only mailboxes:

•Cannot be part of everyone's list (9999)

•Are counted against the mailbox license

•Have a default size of 5 minutes when they are created, but the default size can be modified later

Because announcement-only mailboxes cannot send or receive messages, you cannot:

•Create distribution lists for them

•Configure notification devices for them

Therefore announcement-only mailboxes cannot:

•Have messages addressed to them

•Have notifications cascaded to them

•Receive broadcast messages

Subscribers can log in to announcement-only mailboxes using either the  TUI, VVE, or IMAP. However, there is no reason to use IMAP to log into  announcement-only mailboxes because they do not contain messages.

The following features are available only for personal mailboxes and cannot be used with announcement-only mailboxes:

•Message expiration time

•Message size

•Fax configuration

The following operations are available only for personal mailboxes in  the TUI and VVE and cannot be used with announcement-only mailboxes:

•Playing new, saved, or deleted messages

•Sending messages

•Setting message parameters, such as configuration lists or notification devices

SUMMARY STEPS

1. configure terminal

2. voice mailbox owner name type announcement-only [size seconds]

3. end

4. show voicemail detail mailbox name

DETAILED STEPS

	Command or Action	Purpose
Step 1	configure terminal Example: se-10-0-0-0# configure terminal	Enters configuration mode.
Step 2	voice mailbox owner name type announcement-only [size seconds] se-10-0-0-0(config)# voice mailbox owner user-8 type  announcement-only size 60	Creates a mailbox that cannot be used to leave messages. It can only be used to make announcements.
Step 3	end Example: se-10-0-0-0(config)# end	Exits to privileged EXEC mode.
Step 4	show voicemail detail mailbox name Example: se-10-0-0-0# show voicemail detail mailbox user-8	(Optional) Displays information about a mailbox.

Examples

The following is sample output from the show voicemail detail mailbox command:

e-10-0-0-0# show voicemail detail mailbox User-8

Owner:                                       /sw/local/users/User-8

Type:                                        Announcement Only

Description:                                 User1 mailbox

Busy state:                                  idle

Enabled:                                     true

Allow login without pin:          no

Mailbox Size (seconds):          300

Play Tutorial:                    false

Space Used (seconds):          17

 

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmconfig.html#wpxref15407

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[juancarlosmartinez]

Thanks So much  for enlight me!!!!!

[Gabriel Saavedra]

Hi Juan Carlos,

Great info from Rob (+5 to you). Besides using announcement-only mailbox, you can use Unity Express scripts to play prompts and then disconnect the call or doing something else like a transfer to a hunt group pilot, for example. So if you are familiar by creating those scripts then you have another option there.

HTH

Gabriel.

[Rob Huffman]

Hi JC,

You are most welcome my friend!

Gabriel....nice thinking on the "scripting" angle +5

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic