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Enthusiast

cme sip-phone consult transfer not changing caller-id

Hi all,

 

I'm facing the following problem:

When SIP-PhoneA transfer an incoming call (internal/external) to SIP-PhoneB through consult-transfer,
PhoneB sees the PhoneA internal number and not the origin-caller-id when connected with the origin-caller.

CME:      12.0

Phone: 7821, 12-0-1-11

 

Any ideas? Bug on CME12.0? Got the same problem with 78xx version 10.3.

 

Thanks,

Norbert

 

Parcial config:

------------

voice service voip
 ip address trusted list
  ipv4 192.168.0.0 255.255.0.0
  ipv4 10.0.0.0 255.255.255.128
 media flow-around
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 no supplementary-service h450.7
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 supplementary-service ringback h225-info
 redirect ip2ip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 no fax-relay sg3-to-g3
 fax-relay ans-disable
 modem passthrough nse codec g711alaw
 h323
  h245 caps mode restricted
 sip
  bind control source-interface GigabitEthernet0/0.115
  bind media source-interface GigabitEthernet0/0.115
  registrar server expires max 600 min 60
  asserted-id ppi

!

!

voice register global
 mode cme
 source-address 192.168.115.1 port 5060
 no privacy
 timeouts interdigit 4
 max-dn 200
 max-pool 42
 load 7821 sip78xx.12-0-1-11
 load 8861 sip88xx.12-0-1SR1-1
 authenticate register
 authenticate realm all
 timezone 23
 time-format 24
 date-format D/M/Y
 hold-alert
 mwi stutter
 mwi reg-e164
 call-forward system redirecting-expanded
 voicemail 999
 tftp-path flash:
 file text
 create profile sync 0003253876683702
 network-locale CH
 user-locale DE load flash:/CME-locale-de_DE-German-12.0.12.0.tar
 ntp-server 192.168.115.1 mode directedbroadcast
 conference hardware

!

voice register dn  95
 translation-profile incoming TP_200
 number 295
 call-forward b2bua all 999
 call-forward b2bua noan 252 timeout 20
 call-forward b2bua unregistered 252
 allow watch
 pickup-call any-group
 pickup-group 1
 name Sitxxx
 huntstop channel 1
 label Sitxxx(295)
 mwi

!

voice register template  1
 button-layout 1-2 line
 button-layout 24-32 speed-dial
 button-layout 6-23 blf-speed-dial
 button-layout 3-5 feature-button
 softkeys connected  Hold Park Endcall
!
voice register template  2
 button-layout 1 line
 button-layout 3-23 blf-speed-dial
 button-layout 2 feature-button

!

!
voice register dn  4
 translation-profile incoming TP_200
 number 354
 call-forward b2bua noan 352 timeout 20
 call-forward b2bua unregistered 352
 allow watch
 pickup-call any-group
 pickup-group 2
 name Sitz
 huntstop channel 1
 label Sitz(354)
 mwi
!

voice register pool  8
 registration-timer max 120 min 60
 busy-trigger-per-button 2
 id mac CC98.914E.1EB9
 feature-button 1 PickUp
 type 7821
 number 1 dn 95
 template 2
 cor incoming COR-GEM default
 presence call-list
 username 295 password xxxx
 no call-waiting
 description 0xxxxxxxxx
 codec g711alaw
 no vad
 after-hour exempt

!

voice register pool  13
 registration-timer max 120 min 60
 busy-trigger-per-button 2
 id mac 50F7.222C.B929
 feature-button 1 PickUp
 type 7821
 number 1 dn 4
 template 2
 cor incoming COR-GRUND default
 presence call-list
 dtmf-relay rtp-nte
 username 354 password xxx
 no call-waiting
 description xxxx
 codec g711alaw
 no vad
 after-hour exempt

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Before you provide the logs, can you remove "asserted-id ppi" command from voice service voip/sip configuration and then test. If it still does not work, please send the logs.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
18 REPLIES 18
Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Attach a complete "show run" please. Also take a log for -

debug ccsip message
debug voice ccapi inout
debug voip translation

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

Here the config

Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

The debug.

 

Thanks for your help.

 

Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Can you enable all the debugs at once and grab them in a single file please ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

 
Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Calling, called and transfer numbers please ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

Sorry

354 -> 252 transfer -> 295

Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Thanks. I see you already have "calling-number initiator" configured under telephony-service.
If you do a blind transfer, does the caller ID show correctly ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

I wasn‘t able to get the blind transfer working, changed it under telephony-service but still consult.

CFA is working properly.

Is the transcoding an issue, b‘cause internal conferencing (3phones) doesn‘t work either?

 

Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

This has nothing to do with transcoding. You can set consult system to full-blind. With blind it should work correctly though.

Just to re-iterate, A calls B. B picks up and calls C. Does C pick up the call before B completes the transfer or B transfers the call as soon as C rings and has not picked up the call necessarily ?

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

Hi,
Here the flow:
A calls B. B picks up, press „transfer“ and calls C.
C pick up the call and talk with B, B then completes the transfer by pressing „transfer“.
On the display C, it shows the caller-id from B, but should be A.

Thanks
Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Ok. Out of curiosity I tested this in the lab with CME 12.0 on ISR-4k since I have seen quite a number of posts lately for this and it indeed works fine.
You would need to take a complete debug. The debug that you shared previously is not complete.

Just take a "debug ccsip all" and nothing else. Please ensure you take this either off production hours or when there are no calls. This is a CPU intensive debug, very verbose.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Enthusiast

Re: cme sip-phone consult transfer not changing caller-id

Thanks for checking.
I’ll collect the logs.

May you provide your testing config, so that I could check where the config issue is?

Kind regards,
Norbert
Cisco Employee

Re: cme sip-phone consult transfer not changing caller-id

Before you provide the logs, can you remove "asserted-id ppi" command from voice service voip/sip configuration and then test. If it still does not work, please send the logs.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
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