CME SIP Phone shows time as December 31 1981

[Cameron Whitehead]

When ever I reboot a phone it comes up as 5:00 December 31 1981.  I am not sure why it is not getting the time from the NTP as it should be setup.

[james.buchanan1]

Hello,

There are two settings you should check. Under voice register global, set the values ntp-server and timezone. These two settings should allow your phones to get the right time.

Thanks,

James

[Cameron Whitehead]

Hi James,

Thanks for the response.  I do currently have both these commands listed in my voice register global pool.  As for the ntp-server it is setup for unicast.  Should it be setup with directedbroadcast?

[Cameron Whitehead]

Looks like I was hitting a bug

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf07153

[Cameron Whitehead]

Here is my voice register global output.

voice register global
mode cme
source-address 10.1.200.10 port 5060
bandwidth video tias-modifier 384000 negotiate end-to-end
max-dn 200
max-pool 42
load 9971 sip9971.9-2-2SR1-9
timezone 6
voicemail 1190
tftp-path flash:
create profile sync 0010103524982229
ntp-server 208.73.56.29 mode directedbroadcast
camera
video
auto-register

Also my gateway is showing the correct time

Calgary2901#sh clock
17:21:41.268 MDT Fri Jul 21 2017

[Nashaatmusa]

Cameron, What is the phone model and CME version and IOS router model and version.