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CME SIP with Microsoft Lync Presence

Mustapha Arakji
Level 1
Level 1
Hi, I know we can integrate Lync with CME using SNR, but what about the presence, any one tried this before? Our main concern is that i need to see on the Lync agent the the user is busy if he is on the phone? Thx
2 Replies 2

kaplanyasin
Level 1
Level 1

Hi,

You can try TekSIP (http://www.kaplansoft.com/teksip/lyncproxy.html). TekSIP can act as a Proxy for standart SIP phones to connect a Lync Server. TekSIP can update presence of SIP phones on the Lync server.

Best regards,

Yasin KAPLAN

So you're saying it can't be done?