CME to Nice call recording integration possibilities, prerequsites and precautions

[Abhilash MP]

Hi All,

We are plannign to integrate the Nice call recording server with Call Manager express. So if any one please let me know the possibilities, limitaions, prerequsites and precautions to step ahead further.

Thanks,

Abhilash

[Manish Gogna]

Hi Abhilash,

I have seen NICE doing span based recording with CME where NICE basically captures all the voice traffic of CME, however there is no official documentation available for the same. You can check with NICE support for their recommendations or any documentation.

Manish

[Abhilash MP]

Hi MAnish,

Thanks for infomation . Can you please share the common procedure and pre requisites by your experiences.