cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

165
Views
0
Helpful
0
Replies
etamminga
Contributor

CME v10.0 - Call Forward Information - First vs Last Redirect info

Hi,


We've upgraded a customer to CME 10.0.

In CME we have a ephone-dn with call forward all to a hunt-pilot for reception purposes. The ephone-dn allows us to inject the night-service function into the main office number.

Now when an external call to another ephone-dn transfers to the first ephone-dn on busy/no-answer the reception sees the call as a forward via the helper-dn for reception instead of a call forward because the originally called party not answering. Call forward information shows last-redirected party instead of first-redirected party. Apparently this behavior has changed between CME versions.

Is there a way to configure CME to always show first-redirecting party on the destination the call forwards to?

Regards,

Erik

0 REPLIES 0
Content for Community-Ad