Hello everyone, I have a special situation on a CME ver 10 platform using Cisco 78XX Ip phones.
When any user receives incoming calls from PSTN, they can see external Calling number identification, but once they put an incoming call on hold and retake it they lose Calling number information (the Ip Phone only shows users's DN ID).
This is a very hard problem for receptionist, because she is always managing more than 2 calls at the same time, and she is unable to identify the "on hold" calls.
Here I am attaching my router's config, but here you have only Receptionist's Ip Phone information:
voice register dn 1
number 235
call-forward b2bua busy 399
call-forward b2bua noan 399 timeout 120
pickup-call any-group
pickup-group 110
name Reception RECEPTIONIST
label Reception RECEPTIONIST
mwi
!
voice register pool 1
busy-trigger-per-button 5
id mac 547C.69D6.EDB6
type 7841
number 1 dn 1
template 1
dtmf-relay rtp-nte
username cisco password @@#
description 235
codec g711ulaw
!
!
!
voice register global
mode cme
source-address 10.2.50.254 port 5060
max-dn 180
max-pool 42
load 7821 sip78xx.10-1-1SR1-4
load 7841 sip78xx.10-1-1SR1-4
load 8831 sip8831.9-3-3-5.loads
timezone 14
hold-alert
mwi reg-e164
voicemail 399
tftp-path flash:
create profile sync 1154114824189124
!
Do you know what can be missing here?
Best regards
Enrique
