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Communications Manager 11.5 Self Care Portal

mzajeski
Level 1
Level 1

Upgraded our 10.5 to 11.5 on our cluster and for some reason the Self Care Portal is giving a 404 Resource is not available error. 

Has anyone experienced this?

What underlying service does that page use?  (I assume Tomcat with another service)

The Self Care Portal works on both Subscribers that we upgraded. 

Thanks in advance

9 Replies 9

Mohammed Khan
Cisco Employee
Cisco Employee

Have you tried restarting Cisco Tomcat Service

The error happens when you try to login.  We restarted the full Publisher, no change.

Are you able to login to cucm admin webpage ?

Best wishes,
Safdar

Yes, admin page works fine.

This happens for all browsers and here is a snapshot of the error.

I suggest opening Cisco TAC Case !!

two things:

try restarting "Web dialer service" on the node.

log a TAC case, there might be a chance that "ucmuser or ucmuser.war" might be missing from the tomcat/webapss dir.

Safdar Azizi
Level 1
Level 1

Is the error happens when you acees this page https://<Unified-CM_Server_IP_Address>/ucmuser/ ?

Or when you are trying to login to this page.

Please try restarting CTI manager and Cisco Tomcat service.

Best wishes,
Safdar

HARIS_HUSSAIN
VIP Alumni
VIP Alumni

Can you post the snapshot of error.

It should say like e.g

"HTTP Status 404 - /webdialer/Webdialer

OR 

HTTP status 404- /ccmadmin/

type status report

message /ccmadmin/

Description: The requested resource (ccmadmin/) is not available.

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