08-22-2016 08:52 PM - edited 03-17-2019 07:54 AM
Upgraded our 10.5 to 11.5 on our cluster and for some reason the Self Care Portal is giving a 404 Resource is not available error.
Has anyone experienced this?
What underlying service does that page use? (I assume Tomcat with another service)
The Self Care Portal works on both Subscribers that we upgraded.
Thanks in advance
08-22-2016 11:02 PM
Have you tried restarting Cisco Tomcat Service
08-22-2016 11:36 PM
The error happens when you try to login. We restarted the full Publisher, no change.
08-23-2016 12:16 AM
Are you able to login to cucm admin webpage ?
08-23-2016 12:26 AM
Yes, admin page works fine.
08-23-2016 06:49 AM
08-23-2016 11:09 AM
I suggest opening Cisco TAC Case !!
08-24-2016 11:04 PM
two things:
try restarting "Web dialer service" on the node.
log a TAC case, there might be a chance that "ucmuser or ucmuser.war" might be missing from the tomcat/webapss dir.
08-22-2016 11:25 PM
Is the error happens when you acees this page https://<Unified-CM_Server_IP_Address>/ucmuser/ ?
Or when you are trying to login to this page.
Please try restarting CTI manager and Cisco Tomcat service.
08-23-2016 12:33 AM
Can you post the snapshot of error.
It should say like e.g
"HTTP Status 404 - /webdialer/Webdialer
OR
HTTP status 404- /ccmadmin/
type status report
message /ccmadmin/
Description: The requested resource (ccmadmin/) is not available.
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