cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

651
Views
0
Helpful
9
Replies
Beginner

Communications Manager 11.5 Self Care Portal

Upgraded our 10.5 to 11.5 on our cluster and for some reason the Self Care Portal is giving a 404 Resource is not available error. 

Has anyone experienced this?

What underlying service does that page use?  (I assume Tomcat with another service)

The Self Care Portal works on both Subscribers that we upgraded. 

Thanks in advance

9 REPLIES 9
Cisco Employee

Have you tried restarting

Have you tried restarting Cisco Tomcat Service

Beginner

The error happens when you

The error happens when you try to login.  We restarted the full Publisher, no change.

Beginner

Are you able to login to cucm

Are you able to login to cucm admin webpage ?

Best wishes,
Safdar
Beginner

Yes, admin page works fine.

Yes, admin page works fine.

Beginner

This happens for all browsers

This happens for all browsers and here is a snapshot of the error.

Rising star

I suggest open Cisco TAC Case

I suggest opening Cisco TAC Case !!

Highlighted
Cisco Employee

two things:

two things:

try restarting "Web dialer service" on the node.

log a TAC case, there might be a chance that "ucmuser or ucmuser.war" might be missing from the tomcat/webapss dir.

Beginner

Is the error happens when you

Is the error happens when you acees this page https://<Unified-CM_Server_IP_Address>/ucmuser/ ?

Or when you are trying to login to this page.

Please try restarting CTI manager and Cisco Tomcat service.

Best wishes,
Safdar
Rising star

Can you post the snapshot of

Can you post the snapshot of error.

It should say like e.g

"HTTP Status 404 - /webdialer/Webdialer

OR 

HTTP status 404- /ccmadmin/

type status report

message /ccmadmin/

Description: The requested resource (ccmadmin/) is not available.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards