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Conference Now + Call Recording

drbabbers
Participant
Participant

All,

Has anyone ever come across this situation before...

  • Cisco IP Phone (SCCP) -----> CUCM -----> Conference Now (IVR/CFB)
  • Call recording profile = Phone Preferred
  • BIB Enabled

Call recording works all OK, but only records the IVR audio/DTMF tones

Call recording fails for the CFB audio..

It would appear in the traces that after the IVR PIN is accepted and authenticated, the CFB is invoked successfully but the call recording stops..

I see a SIP BYE sent from CUCM to the call recorder..

Before I dive deep into the logs, has anyone encountered anything like this before?

2 Replies 2

drbabbers
Participant
Participant
Any ideas on this one guys?

dryliciouz
Beginner
Beginner
Hi drsbabbers,
I have encountered this issue as well when tried to record a conference now call.

Normal ad hoc conference and meet-me is ok though.

Have you find a solution to the issue?
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