Conference Now

[spencermoore]

Hello,

I'm encountering an issue with Conference Now where external callers hear nothing but silence when dialing the DN. This occurs regardless if the host/organizer has joined or not. I'm using CUCM as the bridge and this is v11.0.1. I've tried the following troubleshooting steps to no avail:

1. Assigned Conference Now DN to my CIPC client (it rings)

2. Restarted IPVMSA service

3. Reset Conference Bridge

4. Confirmed CSS/RP are configured appropriately

5. Attempted to use a different DID

6. Confirmed PRI/T1 are in the correct MRGL

7. Checked incoming call codec:

VGW#sh voice call summary
PORT CODEC VAD VTSP STATE VPM STATE
============== ========= === ==================== ======================
0/1/0:23.1 g711ulaw n S_CONNECT

Any suggestions would be greatly appreciated!

[Carlo Poggiarelli]

Hi Spencer,

What happens when you call Conference Now IVR from internal extensions?

Did you check the IVR config?

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200181-Configure-Conference-Now-Feature-on-CUCM.html#anc8

Please let me know

Regards

Carlo

[spencermoore]

Everything is working as expected via internal extensions. That is the documentation I followed. As far as I can tell everything is configured appropriately. 

[hsood]

Hi,

Watch out for this bug and follow the workaround and give it a try:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb24480/?reffering_site=dumpcr

Also, can you try and set the Service parameter "Duplex Streaming Enabled" and set it to true and then test.

Regards,
Hitesh