Conference Phone 7937 stuck on "Configuring IP"

[olivier.bedard]

Hi !

I have two 7937 conference phone here, and when I plug them, the screens shows "Configuring IP" undefinitely. If I press the Application button and check the network settings, I can see that it grabbed its IP from the DHCP server properly ...

Any idea why both phones would stuck there ?

I've factory-reset the phones already.

Thanks !

[Chad Stachowicz]

Are they your only 7937? What vesion is your CCM? I imagine that you need to upload the firmware onto the CCM..

Chad

[olivier.bedard]

yeah, these are our first two 7937.

We are using CallManager Express 4.3

I have that configured:

tftp-server flash:apps37sccp.1-2-1-0.bin

and under telephony-service:

load 7937 apps37sccp.1-2-1-0

however, debug tftp events shows nothing when I plug the 7937

Thanks!

[Chad Stachowicz]

what IOS are you runnning?!

[olivier.bedard]

Cisco IOS Software, 3800 Software (C3845-SPSERVICESK9-M), Version 12.4(15)XZ, RE

LEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Fri 11-Apr-08 21:53 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

[davennykayowo]

I have same problem. However, i'm using CUCM