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Cameron Whitehead
Enthusiast

Conference using phone Built in Bridge dropping calls

I have a client that is having an issue using the confrn softkey.  Here are the steps that are happening.

User is on a call

User presses confrn button

User diales number

New participant answers the phone

User presses confrn button again

Call gets dropped.

Not sure why this is happening as I have not seen this before.  All participents are using g711.  and the Built in Bridge option is enabled on the phone.

3 REPLIES 3
Jaime Valencia
Hall of Fame Cisco Employee

BIB is not used for conferences, only for barge. Do you have a CFB???

HTH

java

if this helps, please rate

Really did BIB used to be used for that cause I thought it was.

Yes they do have a software CFB setup and it is still having this issue.  They have also discovered that if the press the conf button the second time while the phone is still ringing then it works.

You probably need to pull CallManager traces to find the reason the call is being dropped.  Most likely some sort of codec/region issue.

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