configure 97* to access voicemail for sip phones in CME

rajkamath · ‎10-21-2022

Greetings,

Trying to enable access to voicemail on cisco 7811 using the shortcode 97*. Could someone give guidance to how to go about achieving that.

voicemail points to 999.There is a dial peer configured with session target to 192.168.10.10 destination-pattern 999.

Want to enable the shortcode feature to retrieve the messages left on the mailbox.All phones are 7811. The document refers to configuring under telephony-service, which I assume are for sccp phones only or am I wrong.

Thanks in advance.

rajkamath · ‎10-21-2022

enabled call-park system application under telephony-service and did fac custom voicemail *97.Getting below on the cli for the event.

v=0
o=Cisco-SIPUA 10870 0 IN IP4 10.90.80.7
s=SIP Call
b=AS:4064
t=0 0
m=audio 24180 RTP/AVP 0 8 116 18 101
c=IN IP4 10.90.80.7
b=TIAS:64000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

1241: *Oct 21 10:27:38.954: //356/D25AA69281C2/CUBE_VT/SIP/FSM/SPI-State-Change: Current State = STATE_NONE, Next State = STATE_IDLE, Current Sub-State = STATE_NONE, Next Sub-State = STATE_NONE
1242: *Oct 21 10:27:38.956: //356/D25AA69281C2/CUBE_VT/SIP/MISC/Matched Dialpeer: Dir:Inbound, Peer-Tag: 40001
1243: *Oct 21 10:27:38.956: //356/D25AA69281C2/CUBE_VT/SIP/FSM/Offer-Answer: Event = E_SIP_INVITE_SDP_RCVD, Current State = S_SIP_EARLY_DIALOG_IDLE, Next State = S_SIP_EARLY_DIALOG_OFFER_RCVD
1244: *Oct 21 10:27:38.956: //356/D25AA69281C2/CUBE_VT/SIP/FSM/IWF: Event = E_SIP_IWF_EV_RCVD_SDP, Current State = S_SIP_IWF_SDP_IDLE, Next State = S_SIP_IWF_SDP_RCVD_AWAIT_PEER_EVENT
1245: *Oct 21 10:27:38.956: //356/D25AA69281C2/CUBE_VT/SIP/MISC/Media Stream Parameters: Stream Type = voice-only, Stream State = STREAM_ADDING Negotiated Codec = g711ulaw, Negotiated DTMF Type = inband-voice, Stream Index = 1
1246: *Oct 21 10:27:38.956: //356/D25AA69281C2/CUBE_VT/SIP/API: cc_api_update_interface_cac_resource (0)
1247: *Oct 21 10:27:38.957: //356/D25AA69281C2/CUBE_VT/SIP/API: voip_rtp_allocate_port (8060)
1248: *Oct 21 10:27:38.957: //356/D25AA69281C2/CUBE_VT/SIP/MISC/Media Stream Parameters: Stream Type = voice-only, Stream State = STREAM_ADDING Negotiated Codec = g711ulaw, Negotiated DTMF Type = inband-voice, Stream Index = 1
1249: *Oct 21 10:27:38.957: //356/D25AA69281C2/CUBE_VT/SIP/API: cc_api_call_setup_ind_with_callID (0)
1250: *Oct 21 10:27:38.957: //356/D25AA69281C2/CUBE_VT/SIP/FSM/SPI-State-Change: Current State = STATE_IDLE, Next State = STATE_RECD_INVITE, Current Sub-State = STATE_NONE, Next Sub-State = STATE_NONE
1251: *Oct 21 10:27:38.958: //356/D25AA69281C2/CUBE_VT/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.90.80.7:5060;branch=z9hG4bK3b5285cf
From: "Basel Thaher " <sip:801@10.90.80.1>;tag=00df1d886a200021536aa826-74545da4
To: <sip:*97@10.90.80.1>
Date: Fri, 21 Oct 2022 10:27:38 GMT
Call-ID: 00df1d88-6a20000f-5c4128ec-0d60492d@10.90.80.7
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-17.3.5
Session-ID: 00000000000000000000000000000000;remote=28a044a600105000a00000df1d886a20
Content-Length: 0

1252: *Oct 21 10:27:38.959: //356/D25AA69281C2/CUBE_VT/SIP/MISC/Call Disconnect: Initiated at: 0x260070A, Originated at:0x260070B, Cause Code = 28
1253: *Oct 21 10:27:38.960: //356/D25AA69281C2/CUBE_VT/SIP/API: cc_api_update_interface_cac_resource (0)
1254: *Oct 21 10:27:38.960: //356/D25AA69281C2/CUBE_VT/SIP/FSM/Event-Action: Event = SIPSPI_EV_CC_CALL_DISCONNECT, Current State = STATE_RECD_INVITE
1255: *Oct 21 10:27:38.960: //356/D25AA69281C2/CUBE_VT/SIP/FSM/SPI-State-Change: Current State = STATE_RECD_INVITE, Next State = STATE_DISCONNECTING, Current Sub-State = STATE_NONE, Next Sub-State = STATE_NONE
1256: *Oct 21 10:27:38.960: //356/D25AA69281C2/CUBE_VT/SIP/FSM/SPI-State-Change: Current State = STATE_DISCONNECTING, Next State = STATE_DISCONNECTING, Current Sub-State = STATE_NONE, Next Sub-State = STATE_NONE
1257: *Oct 21 10:27:38.961: //356/D25AA69281C2/CUBE_VT/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 10.90.80.7:5060;branch=z9hG4bK3b5285cf
From: "Basel Thaher " <sip:801@10.90.80.1>;tag=00df1d886a200021536aa826-74545da4
To: <sip:*97@10.90.80.1>;tag=5195574-24DC
Date: Fri, 21 Oct 2022 10:27:38 GMT
Call-ID: 00df1d88-6a20000f-5c4128ec-0d60492d@10.90.80.7
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-17.3.5
Reason: Q.850;cause=28
Session-ID: 28a044a600105000a00000df1d886a20;remote=75fc1c307a905857a47e6717cec2ca23
Content-Length: 0

1259: *Oct 21 10:27:39.022: //356/D25AA69281C2/CUBE_VT/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:*97@10.90.80.1;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.90.80.7:5060;branch=z9hG4bK3b5285cf
From: "Basel Thaher " <sip:801@10.90.80.1>;tag=00df1d886a200021536aa826-74545da4
To: <sip:*97@10.90.80.1>;tag=5195574-24DC
Call-ID: 00df1d88-6a20000f-5c4128ec-0d60492d@10.90.80.7
Session-ID: 28a044a600105000a00000df1d886a20;remote=28a044a600105000a00000df1d886a20
Max-Forwards: 70
Date: Fri, 21 Oct 2022 10:27:37 GMT
CSeq: 101 ACK
Content-Length: 0

1260: *Oct 21 10:27:39.022: //356/D25AA69281C2/CUBE_VT/SIP/FSM/Event-Action: Event = SIPSPI_EV_NEW_MESSAGE, Current State = STATE_DISCONNECTING
1261: *Oct 21 10:27:39.022: //356/D25AA69281C2/CUBE_VT/SIP/API: voip_rtp_release_port (8060)
1262: *Oct 21 10:27:39.022: //356/D25AA69281C2/CUBE_VT/SIP/API: cc_api_call_disconnect_done (0)
1263: *Oct 21 10:27:39.022: //356/D25AA69281C2/CUBE_VT/SIP/FSM/SPI-State-Change: Current State = STATE_DISCONNECTING, Next State = STATE_DEAD, Current Sub-State = STATE_NONE, Next Sub-State = STATE_NONE
1264: *Oct 21 10:27:39.023: //356/D25AA69281C2/CUBE_VT/SIP/MISC/Error: sipSPIFlushDeferredQueue: Invalid deferredQueue
1265: *Oct 21 10:27:39.023: //356/D25AA69281C2/CUBE_VT/SIP/API: voip_rtp_release_port (8060)

rajkamath · ‎10-21-2022

The call goes to IVR and when the user chooses to leave the voice mail, the prompt comes in and works properly. the only issue is with retrieving the message. sh run attached.

There is a dial peer to reach the voice mail server. Incoming calls when landing on the fxo port get transferred to the IVR automatically on the voice mail server and the key press events also work fine. Get a beep beep when trying to retrieve those messages from the cisco phone. Pressing the message button or even using the shortcodes end up With the same result.