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Configure Attendant Console in CM 8.6

All,

 

 

never worked with AC before.  I have a situation where some extension are not showing up in AC.  I'm not sure where to start in order to  get those extensions into AC.  Can someone point me in the right direction?  I'm sure I can figure it out once I can get access.

 

 

Thanks in advance!  Replies rated

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Beginner

There should be an Attendant

There should be an Attendant Console Application User in CUCM (probably named something like "cubac" or "cueac").  Any phones that need to be seen in Att. Con. need to be associated with that Application User.

This is the same Application User that the TSP is using on your Attendant Console server.  See Appendix C for Application User info & Appendix D for TSP info here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUEAC_WA_861main.pdf

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2 REPLIES 2
Highlighted
Beginner

There should be an Attendant

There should be an Attendant Console Application User in CUCM (probably named something like "cubac" or "cueac").  Any phones that need to be seen in Att. Con. need to be associated with that Application User.

This is the same Application User that the TSP is using on your Attendant Console server.  See Appendix C for Application User info & Appendix D for TSP info here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUEAC_WA_861main.pdf

View solution in original post

Participant

Thank you Mark!  I am trying

Thank you Mark!  I am trying to rate the reply but something seems wrong.  Tried it in IE and Chrome and can't.  I will keep trying

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