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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Configure Conference Now, doesnt hear anything

Hi,

I configured Conference Now on CUCM 11 by this guide:

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200181-Configure-Conference-Now-Feature-on-CUCM.html

After that I called the IVR DID from PSTN, I see the incoming call on gateway, my phones shows connect, but I hear nothing! No announcement or tone or someone else.

The IVR are in the same location and devicepool like all other devices and gateways.Theres is only one media resource group which containing all resources.

The CUCM 11 ist 11.0.1 publisher and subscriber with latest localization pack installed.

Have somebody an idea or hint to resolve?

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3 REPLIES 3
Cisco Employee

What happen if you try to

What happen if you try to call internally?? Does it work then

Regards

Deepak

No,also nothing to hear. The

No,also nothing to hear. The phone shows connect, but no tone or announcement.The IVR DID is in the same Partition like all other phones.

Hall of Fame Cisco Employee

You mentioned localization,

You mentioned localization, does this work if you use english?

HTH

java

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