em 08-26-2019 03:24 PM
I need to configure Call Forward No Answer for my Client's Main Line.
My desired goal, would be for the Main Line to ring for twelve seconds and then to attempt a forward to the Directory Numbers within a Line Group.
I have been reading a lot and I have found numerous ways to enable forwarding, but no really clear way on how to tie it all together. I have created a Hunt List and added my Line Group to it. Now I am reading about Hunt Pilot and I just am not sure which way I should proceed.
Thank you in advance.
em 08-26-2019 07:35 PM
Hello Rossnoceros
You almost configured what you want, you simply need
> Configure a line number to ring main line number for 12 sec and enable CFWA on the same line
> Enter the Hunt Pilot number as CFWA number in the first line
> You can simply ring the Hunt Pilot lines after this configurations.
Based on your requirement it seems like you don't have very complex dial plan in your infrastructure.
em 08-27-2019 03:44 PM
Thank you Prassha, and yes, not too complex.
I was able to finish and test successfully yesterday, but did not have time to post my Resolution(below).
Created Hunt Pilot, Hunt List and Line Group
Placed Directory Numbers into Line Group
Associated Line Group to Hunt List
Associated Hunt List to Hunt Pilot
Applied Hunt Pilot Number to the Office Main Line Directory Number "Call Forward & Call Pickup Settings"
Test Call: Success!
Now I just need to Broadcast to all Directory Numbers in the Hunt List, instead of calling them one after another.
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