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Console Attendant - Unknown Line Status

sequent-is
Level 1
Level 1

We have a remote site that is accessing our CCM's over a T1 and they seem to be having alot of problems with their Console's not reporting the correct line status and/or displaying ? for half the users. Its our understanding this is a multicast function but multicasting seems to be working perfectly?

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

I would suggest checking firewall/ACL settings on the network and especially the attendnad's PC. Make sure the AC ports are open. This is common issue causing this pariticular problem.

Chris

gogasca
Level 10
Level 10

This is not multicast. Its UDP

Restart Telephony Call Dispatcher service to see if behaviour changes.

If that doesnt help let us know.