Contacts not available on Cisco CP-9951

[bo1]

Hello,

We are unable to use the contacts function on the Cisco CP-9951 phones. So if we press the contacts button it just outputs to the screen "Contacts not available". We use a VOIP server that is based on asterisk. And the CP-9951 run on the latest SIP image.

We have configured in the SEP<MAC>.cnf.xml files that the phone has to get the directory.xml file like following: 

<directoryURL>http://<ip-address>/directory.xml</directoryURL>

But the phones do not even hit that address when the contacts button is pressed on the CP-9951 We have confirmed that by monitoring the apache access.log. 

The weird thing is that if I put the exact same URL between the <servicesURL> tags it does hit the apache server.

Can somebody help us?

Thanks in advance.

Greetings,

[Jonathan Schulenberg]

The phone’s default behavior for some of these services is to contact the CUCM server to which it is registered. This affords a degree of resiliency without needing a load balancer. You’ll need to disable this behavior with the <provisioning>1</provisioning> element.