01-29-2020 12:31 PM
Hello All,
CUCM: 10.5(2)
I just finished setting up call recording in CUCM using BiB. I enabled the Recording tone for our Agents end only in Service Parameters.
Is it normal for the recording tone to play continuously throughout the call? The tone plays for the Agent once they pick up the call, and then about every 30 seconds or so the tone plays again.
Is this normal behavior?
Thanks in Advance,
Matt
Solved! Go to Solution.
01-29-2020 01:24 PM
I do believe that this is accurate, though I cannot confirm the frequency that the tone plays. Only thing I can find in documentation states "periodically".
For legal compliance, an explicit notification in the form of a periodic tone can be made audible to the agent, the caller, or both, to indicate that a recording session is in progress. This tone can also be disabled.
01-29-2020 01:24 PM
I do believe that this is accurate, though I cannot confirm the frequency that the tone plays. Only thing I can find in documentation states "periodically".
For legal compliance, an explicit notification in the form of a periodic tone can be made audible to the agent, the caller, or both, to indicate that a recording session is in progress. This tone can also be disabled.
01-29-2020 01:33 PM
01-29-2020 01:40 PM
There was an old bug ID / feature request to change this so that the tone plays more than 15 seconds apart. I think other third party recording solutions would take away this limitation but your going to pay more.
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