Copy voicemessages from CUE

[anil.batra]

Are the voice messages on CUE stored in .wave files, I am in a situation where I need to copy the user voicemessages ( if it's some .wave files) and send them as an attachement to their emails. I don't have acces to CUE and will appreciate if someone can help me verify it.

Appreciate your help on this...

-AB

[virverma]

This link has the procedure for backup data that includes voicemail greeting and voice messages,

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/administration/guide/voicemail/11bkrst.html#wp1011566

but I also in a post where,

they have an NM-CUE this wouldn't be an issue because you could just

IMAP into the mailbox and download the messages that way

[anil.batra]

Thank you, Viverma. I can't back the data and restore since I want to copy the files ( is it's .wav) and send it via email to the user. This is because we are switching from CUE to Unity VM system.

Thanks,

Anil

[virverma]

You have NM-CUE or AIM-CUE?

[virverma]

there's no way to pull these voice-mail recordings off CUE,

You can set up CUE 2.3 for message notification, where it will send a .wav

file to the users e-mail account when a message is left. You integrate this

with your e-mail server... So, if you were to configure this...the user

would have a record of the voice mail messages on hand to save. But right

now...if this isn't configured, there's no way of pulling them off CUE.

Here are your two options:

If you have an AIM-CUE, you can use Message Notification:

http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/rel2_3/cue_cl

i/ch_msgno.htm#wp1065257

If you have an NM-CUE, you can use Integrated messaging using IMAP, or

messge notification (same as above).

Message Notification:

http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/rel2_3/cue_cl

i/ch_msgno.htm#wp1065257

IMAP:

http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/rel2_3/cue_cl

i/ch_imap.htm

[anil.batra]

Thankyou very much VirVerma. Appreciate your help on this.