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Corporate Directory on CUCM 8.6

Thiago Gandara
Level 1
Level 1

Hi voice team,

     I am with the following problem: Only the model 7942G does not access the corporate directory the message (host not found), the other models usually access. I realized that only this model tries to access the corporate directory via https://CUCM_IP:8443/ccmcip/authenticate.jsp, others access via http on port 8080. How to fix this?

Thanks.

34 Replies 34

Does it still show host not found? What URL is it trying to access? Can you do this test. Delete a single 7942, re-add it and test again

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Yes, the same message "Host not found", the url is http://CUCM_IP:8080/ccmcip/xmldirectory.jsp the same that other models use.

I will do that test, then I'll let you know what the result.

Thanks.

I delete the phone 7942 and create again, but still does not access the directory.

Thanks.

Can you please send the logs on the phone. You will see them by clicking on the ip address of the phone in cucm. Please attach the logs here

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Following the log: the language is Portuguese.

14:34:51 SEP88F07789E39E.cnf.xml.sgn(HTTP)

14:34:52 Limite esgotado p/DNS cur1sr07

14:34:53 VPN Not Configured

14:34:54 Limite esgotado p/DNS cur1sr07

14:35:00 Sem IP de servidor DNS

14:35:00 Trust List Updated

14:35:00 SEP88F07789E39E.cnf.xml.sgn(HTTP)

14:35:01 Limite esgotado p/DNS cur1sr07

14:35:02 VPN Not Configured

14:35:02 Limite esgotado p/DNS cur1sr07

The DNS its not configured on CUCM.

I was hoping to see the full logs, but since they are in portuguese, then they wont be useful. Can you put the url for directory access : http://CUCM_IP:8080/ccmcip/xmldirectory.jsp (on the phone itself) There is a place where you can set this on the phone and try again.

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Hi, i put the URL on "but still does not access the directory.

is that the problem may be in the DNS, because it has no DNS configured in CUCM, but as he is directly accessing the IP address I do not see why this error.

Thiago,

The best thing to do now is to download the phone configuration file and we can see whats in it.

tftp -i 10.1.1.1 get SEP0000DEADBEEF.cnf.xml

change 10.1.1.1 to your cucm ip address, and sep00000..to one of the 7942 phone mac address.

To enable tftp client do this

open Control Panel > Programs and Features > click Turn Windows features on or off in left side > enable  Client TFTP then click in OK

Please attach the phone config file here

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Hi, following the phone config:

true

SCCP

0

true

0

2011h

tzupdater.jar

0

SNR - Brasil

Brasil GMT -3

D/M/Y

E. South America Standard/Daylight Time

America/Sao_Paulo

10.0.0.253

Multicast

CMGroupSNR

true

cur1sr07

CallManager SNR

2000

5060

5061

2427

2428

cur1sr07

Disable

Disable

false

2000

2000

2000

5060

5060

5060

false

000000

Off

Disabled

120

2445

cur1sr07

1

true

2

SCCP42.9-3-1-1S

falsefalse10100011010050510000000011

00

1342031101-10c6d576-1b01-47ab-9942-3b2c3dfac568

Portuguese_Brazil

23

pt_BR

8.6.2.1000-1

iso-8859-1

Brazil

Brazil

5

1

0

http://CUCM_IP:8080/ccmcip/authenticate.jsp

http://CUCM_IP:8080/ccmcip/xmldirectory.jsp

http://CUCM_IP:8080/ccmcip/GetTelecasterHelpText.jsp

http://CUCM_IP:8080/ccmcip/getservicesmenu.jsp

https://CUCM_IP:8443/ccmcip/getservicesmenu.jsp

96

0

96

1

5

0

0

0

0

false

0

0

0

3804

false

1

*81

*82

*83

*84

*85

00089

0

Missed Calls

Application:Cisco/MissedCalls

Voicemail

Application:Cisco/Voicemail

Received Calls

Application:Cisco/ReceivedCalls

Placed Calls

Application:Cisco/PlacedCalls

Personal Directory

Application:Cisco/PersonalDirectory

Corporate Directory

Application:Cisco/CorporateDirectory

Ativar/Desativar Ramal

Ativar/Desativar Ramal

http://CUCM_IP:8080/emapp/EMAppServlet?device=#DEVICENAME#

Thiago,

This is where the problem is. The TVS

2445

cur1sr07

The TVS entry is a hostname, which is why you're getting the host not found because your phone isn't configured for DNS or cannot resolve that name.  The fix is to change under System > Server, the hostname to an IP address there, save it, then restart th Trust Verification Service (TVS),

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Thats rigth,it worked with the Model 7942, thank you very much.

Att.

Thiago Gandara

Thiago ! Hurray!!!!!!!!!!!!!!!!!!!!!!! I love it when we solve problems like this...We never give up! Excellent News! How do you say Vamos! in portuguese?

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"There is a wideness in God's mercy Like the wideness of the sea.There's a kindness in His justice Which is more than liberty"

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Yeah, never, ever give up, we say: É ISSO AÍ..

Thankssss a lot...

Best regards,

Thiago

Outstanding.  Good work aokanlawan (+5). This thread is a good example of why CSC is the best tech support forum out there. Just sayin'...

Regards,

Bill

http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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