01-31-2014 11:58 AM - edited 03-16-2019 09:33 PM
Hello Everyone,
1- I have a phone 6945 Load ID SSCP6945.9-3-1-3, CUCM version 9.1.
Phone is not showing corporate directory all other phones with the same firmware are working fine. (Enterprise Subscription is enbled)
2- Another phone with the same model and firmware is not showing Call History (Placed calls, Missed Calls, received Calls etc.) Enterprise subscription is enabled.
Can someone share any experience/thoughts on this.
Thanks,
Asad
01-31-2014 12:16 PM
Looks like you hitting this DDTs but its opened and your phone load is different
CorporateDirectory does not work on 6945 with 9-3-3-2-ES1
for second issue check this thread
https://supportforums.cisco.com/thread/2165224
try upgrading to latest firm for one of the phone and check
Br,
Nadeem
Please rate all useful post.
01-31-2014 12:39 PM
There are several phones with the same model and firmware but they are all working fine. Only two have been reported to have this issue. If it is bug , should't it hit every phone?
01-31-2014 06:35 PM
Hi Asad,
I had this happen and factory restoring the phones resolved the issue.
HTH,
Chris
Sent from Cisco Technical Support iPad App
01-31-2014 06:42 PM
If only a couple of phones are affected then it looks to be a phone specific issue. You can try swapping the switchports of working and non working phones and also try a factory reset as suggested by Chris.
HTH
Manish
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