Corporate Directory Service not Accessible from 6945 phone

[Asad Hanif]

Hello Everyone,

1-     I have a phone 6945 Load ID SSCP6945.9-3-1-3,   CUCM version 9.1.

Phone is not showing corporate directory all other phones with the same firmware are working fine. (Enterprise Subscription is enbled)

2-     Another phone with the same model and firmware is not showing Call History (Placed calls, Missed Calls, received Calls etc.) Enterprise subscription is enabled.

Can someone share any experience/thoughts on this.

Thanks,

Asad

[Nadeem Ahmed]

Looks like you hitting this DDTs but its opened and your phone load is different

CorporateDirectory does not work on 6945 with 9-3-3-2-ES1

CSCug96587

for second issue check this thread

https://supportforums.cisco.com/thread/2165224

try upgrading to latest firm for one of the phone and check

Br,
Nadeem 

Please rate all useful post.

[Asad Hanif]

There are several phones with the same model and firmware but they are all working fine. Only two have been reported to have this issue. If it is bug , should't it hit every phone?

[clileikis]

Hi Asad,

I had this happen and factory restoring the phones resolved the issue.

HTH,

Chris

Sent from Cisco Technical Support iPad App

[Manish Gogna]

If only a couple of phones are affected then it looks to be a phone specific issue. You can try swapping the switchports of working and non working phones and also try a factory reset as suggested by Chris.

HTH

Manish