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Beginner

Country cptone for analog VG224 Gateways

Hi UC experts,

I have a strange issue with analog devices connected to a VG224 GW. We have configured cptone de under the voice ports.

Normally there are two states of different tones with phones in Germany:

1) You go off hook - a short periodic beeping

2) You dial 0 - a long continuous tone

Now in our case if you take an analog phone connected to the VG224 and go off hook you hear directly the long provider tone. It doesn't make a difference if you dial 0 or not.

I hope my explanation is understandable.

What needs to be done to fix this issue?

Thanks

Moe

6 REPLIES 6

Re: Country cptone for analog VG224 Gateways

Are you using an E1 ?

If so, have you got it on the signalling channel of your E1 on your router eg.

voice-port 0/0/0:15

cptone GB

Beginner

Re: Country cptone for analog VG224 Gateways

Hi Steelo,

yes its configured on our MGCP Gateways with the E1.

We have a lot of normal IP phones models and with them the cptone is behaving correct. Its just happening with our analog Voice Gateways (VG224).

Greetz

Moe

Re: Country cptone for analog VG224 Gateways

Can you post your config pls....

Beginner

Re: Country cptone for analog VG224 Gateways

Here you go the VG224 Config - Ive xed out some information like IPS, hostname, PWs and smtp and ntp config.

Beginner

Country cptone for analog VG224 Gateways

Normally there are two states of different tones with phones in Germany:

1) You go off hook - a short periodic beeping

2) You dial 0 - a long continuous tone

Now in our case if you take an analog phone connected to the VG224 and go off hook you hear directly the long provider tone. It doesn't make a difference if you dial 0 or not. 

–----------

I have the same issue with public or government customers in Germany.  As Moe told you, it is usual, standard, normal, if you migrate a pbx to UC to continue having this behaviour, as the Cisco IP Phones have the right call waiting tones, compared to the Siemens phones. 

What is the solution for the VG224 used as sccp gateway ?  The question was not resoved here.

Thank you,

Jacky

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Cisco Employee

Country cptone for analog VG224 Gateways

Jacky,

We hear you.

CSCun51932 (you can subscribe to the defect)

We have just filed this.

Regards,

Divin

Cisco TAC

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