CP-7911 Diagnostics

[puchkisona]

Hello

I have one 7911G-V08 phone where its coming "CP-7911G Diagnostics(v10.02.00.14) on the display at the top and in bottom its coming Cisco System where all the other phones in the network is working fine. I tried to do the default factory settings but of no use .The phone seems to be stuck there only.Anyone have any idea what is the problem and how to resolve it.

Thanks

Sampa

[acampbell]

Sampa,

May be you have this field issue

http://www.cisco.com/en/US/ts/fn/620/fn62949.html

HTH

Alex

[puchkisona]

Hello Alex,

Thanks for reply.I tried with DHCP,its not upgrading and its not possible to give any static IP as um not able to go to settings not a single key is working.

[acampbell]

Sampa,

It looks like you have hit a bug

CSCse78669 Bug Details

Dear valued Cisco Bug Toolkit customer, the bug ID CSCse78669 you searched contains proprietary information that cannot be disclosed at this time; therefore, we are unable to display the bug details. Please note it is our policy to make all externally-facing bugs available in Bug Toolkit to best assist our customers. As a result, the system administrators have been automatically alerted to the problem.

While we are working to resolve this issue, we invite you to reach out to the experts on the Bug Toolkit Support Community. You may find answers there to your Bug Toolkit questions, or post your feedback on our forum as well. Thank you.

Note: Some product enhancement requests and documentation bugs may not be available in Bug Toolkit.

Cisco are withholding this information at present.

Sorry I can help you to sort the issue at this time.

If you have access to the bug toolkit, please keep an eye on this bug ID

Regards

Alex

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