CME 8.1 - IOS ver 15.1(2)T1 - All IP phones (type 6921, 7962) are showing the correct time (according to the time zone) except the 7942G (it shows the GMT time without the zone from the router or from the telephony service applied). On the 'Device Information' the phone does not shows any time zone although the time-zone command under telephony-service is there.
cnf-file location flash:
load 7942 SCCP42.8-4-4S
load 6921 SCCP69xx.8-5-3-0
|App Load ID||jar42sccp.8-5-4TH1-6.sbn|
|Boot Load ID||tnp42.8-3-1-21a.bin|
|Cisco Unified IP Phone 7942G, Global|
Solved! Go to Solution.
This is not an uncommon issue that should be quite fixable
Troubleshooting Incorrect Time Stamp on IP Phones in Cisco Unified CME
After changing the time-zone setting you could follow these steps.
This command works with the vendorConfig section of the Sep*.conf.xml configuration file, which is read by the phone firmware when the Cisco IP Phone is booted up. Certain phones, such as the Cisco Unified IP Phone 7906 , 7911, 7931, 7941, 7942, 7945, 7961, 7962, 7965, 7970 , 7971, and 7975, obtain Coordinated Universal Time (UTC) from the clock of the Cisco router. To display the correct local time, the time display on these phones must be offset by using this command.
This command is not required for Cisco Unified IP Phone 7902G, 7905G, 7912G, 7920, 7921, 7935, 7936, 7940, 7960, or 7985G.
For changes to the time-zone settings take effect, the Sep*.conf.xml file must be updated by using the create cnf-files command and the Cisco IP phones must rebooted by using the reset command.
under the telephony-service -
no create cnf-files
Then reboot the individual phones
Thanks for your answer. I've been working with the problem for hours and i think i went through all of the steps but the 'wrong time' is still there. Any idea what to check?
After all those changes, restarts, removes etc the phone type were not on the ephone config !!!!
Thank you very much.
You need the "type 79XX" where XX=the phone model. You need to configure thi son the ephone configuation in CCME
Could you please share the trouble shoot step for the issue that you were facing, it might be help us also the same to shoot out the issue.
I had a similar issue; in a CME version 7 I did the follow:
1.- configure time-zone GMT -6 an "sumertime recurring" on global configuration
2.- Configure time-zone at "telephony service" proccess
3.- save configuration
4.- erase cnf-files
5.- create cnf-files again
6.- restart phone
At this, issue still occur; but -after all- with a factory resset the telephone has the correct time on it's display
Hello. I have CME 8.6 and was problem with phone 7942 7961:
1. cnf-file location flash:
2. time-zone change
3. cnf-file perphone
4. no create cnf-file
5. create cnf-file
6. restart phone.