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CP-7945G -- factory reset -- TFTPD32 firmware update

Andriy Zatyshnyy
Level 1
Level 1

‎03-06-2018 05:21 AM - edited ‎03-17-2019 12:21 PM

Hi All,
I've tried to make factory reset on CP-7945G and have the following errors within TFTPD32:

Firmware files were successfully sent to phone.

 

error 2 in system call CreateFile The system cannot find the file specified.


There is a need in following files:

ITLFile.tlv
XMLDefault.cnf.xml
SEP081F...cnf.xml
ITLSEP081F...tlv
CTLSEP081F...tlv

As I understand there should be these five files on TFTP folder in addition to the firmware scope of files.

 

The screen on CP-7965G is white. I see nothing.


Volume, Headset and Speaker button work.

 

Does anybody have these sample files to make the similar on my lab?

Or any other ideas to reanimate phone?

 

BR
AZ

Labels:
0 Helpful
13 Replies 13

R0g22
Cisco Employee
Cisco Employee

‎03-06-2018 05:23 AM

Trying to use this with CUCM ?

0 Helpful

Andriy Zatyshnyy
Level 1
Level 1
In response to R0g22

‎03-06-2018 05:55 AM

Hi Nipun Singh,

SCCP CP-7945 for now is not able to be registered with CUCM 8.6.

Phone's ip address is pinged from CUCM.

 

BR

AZ

0 Helpful

R0g22
Cisco Employee
Cisco Employee
In response to Andriy Zatyshnyy

‎03-06-2018 06:24 AM

Ok. You say the screen is white so you cannot go into settings and check the status messages ? It might be a bad display and require a replacement. How many phones are there ?

0 Helpful

Andriy Zatyshnyy
Level 1
Level 1
In response to R0g22

‎03-06-2018 06:58 AM

Just one CP-7945G in a lab. Screen was OK before the upgrade.

It seems the ITL, CTL etc. files needed to be sent while updated on TFTPD32.

 

BR

AZ

0 Helpful

R0g22
Cisco Employee
Cisco Employee
In response to Andriy Zatyshnyy

‎03-07-2018 04:48 AM

What was the firmware before upgrade ? What version did you upgrade to ?
ITL, CTL won't cause your screen to go all haywire. TFTP32 is just an application.
Also, if you have a CUCM, you are using an external TFTP server to host files ?

0 Helpful

Andriy Zatyshnyy
Level 1
Level 1
In response to R0g22

‎03-07-2018 10:24 AM

Hi, Nipun.

What was the firmware before upgrade ? What version did you upgrade to ?

-- I don't remember exactly on which firmware it was initially, but tested on SCCP and SIP from 8 version (even 9) with no luck:

SIP --- cmterm-7945_7965-sip.8-5-4:

...
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:03.326]
Client requested address 0.0.0.97 [07/03 19:50:03.326]
DHCP: proposed address 192.168.1.101 [07/03 19:50:15.338]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:15.338]
Client requested address 0.0.0.97 [07/03 19:50:15.338]
DHCP: proposed address 192.168.1.101 [07/03 19:50:25.188]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:25.188]
Client requested address 0.0.0.97 [07/03 19:50:25.188]
DHCP: proposed address 192.168.1.101 [07/03 19:50:33.838]
936 Request 2 not processed [07/03 19:50:33.838]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:33.838]
Previously allocated address 192.168.1.101 acked [07/03 19:50:33.838]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:33.838]
Previously allocated address 192.168.1.101 acked [07/03 19:50:33.838]
936 Request 2 not processed [07/03 19:50:33.838]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:50:33.848]
Previously allocated address 192.168.1.101 acked [07/03 19:50:33.858]
936 Request 2 not processed [07/03 19:50:33.858]
936 Request 2 not processed [07/03 19:50:33.858]
936 Request 2 not processed [07/03 19:50:33.858]
936 Request 2 not processed [07/03 19:50:33.858]
Connection received from 192.168.1.101 on port 49532 [07/03 19:50:37.018]
Read request for file <term45.default.loads>. Mode octet [07/03 19:50:37.018]
Using local port 49421 [07/03 19:50:37.018]
<term45.default.loads>: sent 2 blks, 654 bytes in 0 s. 0 blk resent [07/03 19:50:37.038]
Connection received from 192.168.1.101 on port 52528 [07/03 19:50:37.968]
Read request for file <jar45sip.8-5-4TH1-6.sbn>. Mode octet [07/03 19:50:37.968]
Using local port 49422 [07/03 19:50:37.968]
<jar45sip.8-5-4TH1-6.sbn>: sent 3682 blks, 1885045 bytes in 4 s. 0 blk resent [07/03 19:50:41.148]
Connection received from 192.168.1.101 on port 50530 [07/03 19:50:46.628]
Read request for file <cnu45.8-5-4TH1-6.sbn>. Mode octet [07/03 19:50:46.628]
Using local port 49423 [07/03 19:50:46.628]
<cnu45.8-5-4TH1-6.sbn>: sent 1026 blks, 525007 bytes in 1 s. 0 blk resent [07/03 19:50:47.518]
Connection received from 192.168.1.101 on port 50996 [07/03 19:50:49.598]
Read request for file <apps45.8-5-4TH1-6.sbn>. Mode octet [07/03 19:50:49.598]
Using local port 49424 [07/03 19:50:49.598]
<apps45.8-5-4TH1-6.sbn>: sent 5735 blks, 2936005 bytes in 5 s. 0 blk resent [07/03 19:50:54.478]
Connection received from 192.168.1.101 on port 51006 [07/03 19:51:02.598]
Read request for file <dsp45.8-5-4TH1-6.sbn>. Mode octet [07/03 19:51:02.598]
Using local port 49425 [07/03 19:51:02.598]
<dsp45.8-5-4TH1-6.sbn>: sent 669 blks, 342219 bytes in 1 s. 0 blk resent [07/03 19:51:03.188]
Connection received from 192.168.1.101 on port 51511 [07/03 19:51:04.938]
Read request for file <cvm45sip.8-5-4TH1-6.sbn>. Mode octet [07/03 19:51:04.938]
Using local port 61388 [07/03 19:51:04.948]
<cvm45sip.8-5-4TH1-6.sbn>: sent 4873 blks, 2494573 bytes in 5 s. 0 blk resent [07/03 19:51:09.088]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:53:19.756]
Previously allocated address 192.168.1.101 acked [07/03 19:53:19.756]
936 Request 2 not processed [07/03 19:53:19.766]
Rcvd DHCP release Msg for IP 192.168.1.101, Mac 08:1F:F3:63:32:7F [07/03 19:53:23.226]
item 08:1F:F3:63:32:7F released [07/03 19:53:23.226]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 19:53:31.347]
Previously allocated address 192.168.1.101 acked [07/03 19:53:31.347]
936 Request 2 not processed [07/03 19:53:31.357]
Connection received from 192.168.1.101 on port 49152 [07/03 19:53:34.907]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 19:53:34.907]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:53:34.907]
Connection received from 192.168.1.101 on port 49153 [07/03 19:53:35.057]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 19:53:35.057]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:53:35.057]
Connection received from 192.168.1.101 on port 49154 [07/03 19:53:35.177]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 19:53:35.177]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:53:35.187]
Connection received from 192.168.1.101 on port 49155 [07/03 19:54:06.507]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 19:54:06.507]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:06.507]
Connection received from 192.168.1.101 on port 49156 [07/03 19:54:06.647]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 19:54:06.647]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:06.647]
Connection received from 192.168.1.101 on port 49157 [07/03 19:54:06.777]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 19:54:06.777]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:06.777]
Connection received from 192.168.1.101 on port 49158 [07/03 19:54:37.607]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 19:54:37.607]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:37.607]
Connection received from 192.168.1.101 on port 49159 [07/03 19:54:37.727]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 19:54:37.727]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:37.727]
Connection received from 192.168.1.101 on port 49160 [07/03 19:54:37.847]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 19:54:37.847]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:54:37.847]
Connection received from 192.168.1.101 on port 49161 [07/03 19:55:08.667]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 19:55:08.667]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:08.667]
Connection received from 192.168.1.101 on port 49162 [07/03 19:55:08.807]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 19:55:08.807]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:08.807]
Connection received from 192.168.1.101 on port 49163 [07/03 19:55:08.937]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 19:55:08.937]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:08.937]
Connection received from 192.168.1.101 on port 49164 [07/03 19:55:39.847]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 19:55:39.847]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:39.847]
Connection received from 192.168.1.101 on port 49165 [07/03 19:55:39.967]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 19:55:39.967]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:39.967]
Connection received from 192.168.1.101 on port 49166 [07/03 19:55:40.077]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 19:55:40.077]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 19:55:40.077]
...

And the same firmware upgrade process with cmterm-7945_7965-sccp.8-3-3S:

...
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:03:02.493]
Client requested address 0.0.0.97 [07/03 20:03:02.493]
DHCP: proposed address 192.168.1.101 [07/03 20:03:14.333]
764 Request 2 not processed [07/03 20:03:14.333]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:03:14.333]
Previously allocated address 192.168.1.101 acked [07/03 20:03:14.333]
764 Request 2 not processed [07/03 20:03:14.333]
Connection received from 192.168.1.101 on port 49152 [07/03 20:03:17.413]
Read request for file <term45.default.loads>. Mode octet [07/03 20:03:17.413]
Using local port 56193 [07/03 20:03:17.423]
<term45.default.loads>: sent 2 blks, 642 bytes in 0 s. 0 blk resent [07/03 20:03:17.423]
Connection received from 192.168.1.101 on port 49153 [07/03 20:03:18.113]
Read request for file <jar45sccp.8-3-2-27.sbn>. Mode octet [07/03 20:03:18.113]
Using local port 56194 [07/03 20:03:18.123]
<jar45sccp.8-3-2-27.sbn>: sent 1085 blks, 555406 bytes in 1 s. 0 blk resent [07/03 20:03:19.023]
Connection received from 192.168.1.101 on port 49154 [07/03 20:03:22.463]
Read request for file <cnu45.8-3-2-27.sbn>. Mode octet [07/03 20:03:22.463]
Using local port 56195 [07/03 20:03:22.463]
<cnu45.8-3-2-27.sbn>: sent 1144 blks, 585536 bytes in 1 s. 0 blk resent [07/03 20:03:23.393]
Connection received from 192.168.1.101 on port 49155 [07/03 20:03:26.943]
Read request for file <apps45.8-3-2-27.sbn>. Mode octet [07/03 20:03:26.943]
Using local port 56196 [07/03 20:03:26.943]
<apps45.8-3-2-27.sbn>: sent 4877 blks, 2496963 bytes in 4 s. 0 blk resent [07/03 20:03:30.923]
Connection received from 192.168.1.101 on port 49156 [07/03 20:03:43.943]
Read request for file <dsp45.8-3-2-27.sbn>. Mode octet [07/03 20:03:43.943]
Using local port 64134 [07/03 20:03:43.943]
<dsp45.8-3-2-27.sbn>: sent 638 blks, 326315 bytes in 1 s. 0 blk resent [07/03 20:03:44.463]
Connection received from 192.168.1.101 on port 49157 [07/03 20:03:47.093]
Read request for file <cvm45sccp.8-3-2-27.sbn>. Mode octet [07/03 20:03:47.093]
Using local port 64135 [07/03 20:03:47.093]
<cvm45sccp.8-3-2-27.sbn>: sent 4792 blks, 2453202 bytes in 4 s. 0 blk resent [07/03 20:03:51.023]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:05:41.564]
Client requested address 0.0.0.97 [07/03 20:05:41.564]
DHCP: proposed address 192.168.1.101 [07/03 20:05:53.336]
Rcvd DHCP Discover Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:05:53.336]
Client requested address 0.0.0.97 [07/03 20:05:53.336]
DHCP: proposed address 192.168.1.101 [07/03 20:06:05.336]
764 Request 2 not processed [07/03 20:06:05.336]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:06:05.336]
Previously allocated address 192.168.1.101 acked [07/03 20:06:05.336]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:06:05.336]
Previously allocated address 192.168.1.101 acked [07/03 20:06:05.336]
764 Request 2 not processed [07/03 20:06:05.336]
764 Request 2 not processed [07/03 20:06:05.336]
764 Request 2 not processed [07/03 20:06:05.346]
Connection received from 192.168.1.101 on port 49152 [07/03 20:06:05.546]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 20:06:05.546]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:06:05.546]
Connection received from 192.168.1.101 on port 49153 [07/03 20:06:05.616]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 20:06:05.616]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:06:05.616]
Connection received from 192.168.1.101 on port 49154 [07/03 20:06:05.686]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 20:06:05.686]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:06:05.686]
Rcvd DHCP release Msg for IP 192.168.1.101, Mac 08:1F:F3:63:32:7F [07/03 20:10:21.236]
item 08:1F:F3:63:32:7F released [07/03 20:10:21.236]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:10:25.246]
Previously allocated address 192.168.1.101 acked [07/03 20:10:25.246]
764 Request 2 not processed [07/03 20:10:25.256]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:10:29.246]
Previously allocated address 192.168.1.101 acked [07/03 20:10:29.246]
764 Request 2 not processed [07/03 20:10:29.256]
Rcvd DHCP Rqst Msg for IP 0.0.0.0, Mac 08:1F:F3:63:32:7F [07/03 20:10:29.256]
Previously allocated address 192.168.1.101 acked [07/03 20:10:29.256]
764 Request 2 not processed [07/03 20:10:29.256]
Connection received from 192.168.1.101 on port 49155 [07/03 20:10:29.416]
Read request for file <CTLSEP081FF363327F.tlv>. Mode octet [07/03 20:10:29.416]
File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:10:29.416]
Connection received from 192.168.1.101 on port 49156 [07/03 20:10:29.496]
Read request for file <SEP081FF363327F.cnf.xml>. Mode octet [07/03 20:10:29.496]
File <SEP081FF363327F.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:10:29.496]
Connection received from 192.168.1.101 on port 49157 [07/03 20:10:29.556]
Read request for file <XMLDefault.cnf.xml>. Mode octet [07/03 20:10:29.556]
File <XMLDefault.cnf.xml> : error 2 in system call CreateFile The system cannot find the file specified. [07/03 20:10:29.556]
...


'Also, if you have a CUCM, you are using an external TFTP server to host files ?'

-- With CUCM 8.6 only internal TFTP based on the same CUCM ip address (as TFTP Service on Publisher).


Any hints on inserting dummy CTLSEP081FF363327F.tlv, SEP081FF363327F.cnf.xml and XMLDefault.cnf.xml files?

CP-7945G got its ip address on L2 network, is pingable.
HEADSET, SPEAKER buttons are able to be lighted on when pressed. I can hear sound while pressing +/- 'Volume' buttons.
Also red light is blinking on a handset while pressing +/- 'Volume' buttons.


Cheers!

BR
AZ

0 Helpful

M02@rt37
VIP
VIP
In response to Andriy Zatyshnyy

‎03-07-2018 12:27 PM

You are using tftpd32 for firmware upgrade? on your cucm, menu dhcp server configuration, you configure the ip address of the computer which hosted the tftpd32?

Then upgrade is ok, but the configuration file SEP [@MAC].xml.cnf is not hosted where tftp32 is installed....but it's hosted on cucm server.....then by tftp protocol, your phone search the xml file but not in the good way....

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.
0 Helpful

Andriy Zatyshnyy
Level 1
Level 1
In response to M02@rt37

‎03-07-2018 02:21 PM - edited ‎03-07-2018 02:22 PM

Hi Benode371,
Thank you for the input.

 

'You are using TFTPD32 for firmware upgrade?'

-- Yes. TFTPD32 for firmware upgrade.

 

'on your cucm, menu dhcp server configuration, you configure the ip address of the computer which hosted the tftpd32?'

 

--No. I don't have DHCP server configured on CUCM. I use only PC with TFTPD32 as DHCP and TFTP servers hosted in connection with CP-7945G.

---
In my other experiment I'm trying to pick up CP-7945G by CUCM 8.6. Both CUCM and CP are located on the same L2 (Class C) Private Network.
With ether SCCP or SIP firmware upgraded previously via TFTPD32 or reset via '12456789*0#'. But phone is 'Unknown' in any case in a 'Device' menu. CUCM pings CP's ip address and I can ping CUCM from any local ip address. All the services on CUCM are Activated. Phone's screen is still white.


BR
AZ

0 Helpful

R0g22
Cisco Employee
Cisco Employee
In response to Andriy Zatyshnyy

‎03-07-2018 02:35 PM

Does your TFTP application on PC have the SEP config file for the phone in question ?

0 Helpful

M02@rt37
VIP
VIP
In response to Andriy Zatyshnyy

‎03-07-2018 03:06 PM - edited ‎03-07-2018 03:10 PM

Ok. The problem is that your phone can't find its configuration file SEP [@MAC].xml.cnf on your PC. 

This file is generated on your CUCM when your configure Device>Add phone-complete the type and the mac address....

Then, your phone has to download this file to the CUCM by tftp....

You perhaps can find this file yourself on your CUCM and copy it on your PC where TFTP32 is installed....then at the end of the boot process your IP phone will download by tftp its SEP file from your PC.

 

Regards.

 

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.
0 Helpful

Andriy Zatyshnyy
Level 1
Level 1
In response to M02@rt37

‎03-12-2018 12:20 PM

Hi all,

Made Dummy SEP, CTL and XMLDefault.cnf.xml files.

 

Phone requests either only CTLSEP081FF363327F.tlv or together with ITL files.

 

Then I glanced which SIP firmware uses CUCM at its TFTP.

It is SIP45.9-3-1SR1-1S.loads. I downloaded it.

Put on TFTPD32.

 

Then phone got all firmware files and got stuck on 'File <CTLSEP081FF363327F.tlv> : error 2 in system call CreateFile The system cannot find the file specified.' etc.

 

Then I stopped TFTPD32. Pinged phone. Went to its http.

--

MAC Address   081FF363327F
Host Name   SEP081FF363327F
Phone DN    
App Load ID   jar45sip.9-3-1ES8.sbn
Boot Load ID   tnp45.8-3-1-21a.bin
Version   term45.default
Hardware Revision  

11.0

 

<serial number ommitted>

Model Number   CP-7945G
Message Waiting   No
UDI   phone
    Cisco Unified IP Phone 7945G, Global, Gig Ethernet, Color
    CP-7945G
    V07

 

Time   11:25:44p
Time Zone    
Date   10/11/12
System Free Memory   4608672
Java Heap Free Memory   1280652
Java Pool Free Memory   137208
FIPS Mode Enabled   No

And tried to pick up that phone via CUCM 8.6--No luck.

 

Does anybody know which firmware should I use for that phone if it says V07?

 

Thank you.

 

BR

AZ

0 Helpful

M02@rt37
VIP
VIP
In response to Andriy Zatyshnyy

‎03-12-2018 12:34 PM - edited ‎03-12-2018 01:44 PM

Hi,
I did 7945's registration on CUCM 8.6.
As concerned TIP-7945, I upgraded before the CUCM firmware table with this file:
cmterm-7945_7965-sip.9-4-2SR3-1.k3.cop.sgn

Then, I configure the "add phone" menu in order to register my 7945 sip phone and it upgraded automatically.

My TFTP server was on my CUCM server.

 

You use tftpd32 on a PC....

Then the ip @ of the tftp server (option 150) is well configured on your cucm server? (DHCP server menu).

 

On your PC where tftpd32 is running you have to xtract the file of cmterm-7945_7965-sip.9-4-2SR3-1.zip (8 files inside).

 

Best Regards
If this helps, please rate.
Ben

Best regards
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M02@rt37
VIP
VIP

‎03-07-2018 05:54 AM - edited ‎03-07-2018 05:59 AM

Hi,

If yourare using CUCM, cop.sgn extention file is needed to upgrade your IP phone. With CME you need tar file. Tar file is composed of 8 files. U only need these files to upgrade your IP phone. Same thing with CUCM, U don't need anything else.

cop.sgn and tar files can be donwloaded with your cisco account:

https://software.cisco.com/download/type.html?mdfid=281346594&catid=null

 

Check your 150 option (tftp ip address) on your dhcp server.

Use wireshark on your tftp server in order to verify the file request from your IP phone 7945 to the tftp server.

Retry the pad combinaison to have an other factory reset.

ITL,CTL are files which are always requested by an IP Phone independant of its upgrade. SEP file is the xml configuration file which is needed for the registration of the IP Phone. These differents requests are other thing different compared with upgrade. Upgrade is at the beginning of the boot procedure, after dhcp, and registration is the last step.

 

Regards.

Best regards
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