CP-8811 Mute Led and Handest Led always on Red

[Soporte Redes]

Hi! We have a problem with 2 CP-8811, after a power chargue problem on a center, when this 2 devices rebooted only the mute led and handset shows in red and doesn't works. Cannot to do a Factory reset, etc... Any solution? Thanks mates!

[Ratheesh Kumar]

Hi there

Factory reset will be your best resort. Could you try the following steps and see that makes your life better.

1. Press "#" when you power on the phone
2. You will see the headset,speaker and mute will light on and then light off.
3. When you see only headset and speaker turn on again, please press 123456789*0# in sequence.
4. After you pressed the the first digit "1", you will see speaker turn off.
5. After all the number are input completely in sequence, you will see Mute button turns on to indicate phone begin to do the factory reset.

Hope this helps!

Cheers
Rath!

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[Ratheesh Kumar]

If Factory reset doesn't work for you, then might need to call for a TAC RMA.

Hope this helps!

Cheers
Rath!

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